IT Technical Support Specialist

2 days ago


Singapore SMART FORTE CONSULTING LLP Full time
Job Title: IT Technical Support Specialist

We are seeking a highly skilled and experienced IT Technical Support Specialist to join our team at SMART FORTE CONSULTING LLP. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring their hardware issues are resolved promptly and efficiently.

Key Responsibilities:
  • Provide technical assistance to customers on hardware-related issues, such as upgrading RAM or troubleshooting other hardware problems.
  • Handle customer complaints and compliments in a professional manner, utilizing crisis prevention and problem-solving skills to resolve issues effectively.
  • Manage projects from start to finish, ensuring timely completion and high-quality results.
  • Analyze existing processes and suggest improvement plans to increase productivity and cost-effectiveness.
Requirements:
  • Degree in IT, Computer Science, Electronics, Electrical Engineering, or a related field.
  • A minimum of 2 years of experience in IT hardware support.
  • Strong work ethic and positive attitude.
  • Availability to work 5 days a week (8.30am to 6pm) at our Depot Road location.
  • Salary: $2800 - $3500 per month.
Why You'll Love This Role:
  • Opportunity to work with a dynamic and growing company like SMART FORTE CONSULTING LLP.
  • Chance to develop your technical skills and expertise in IT hardware support.
  • Friendly and supportive work environment.
Required Skills:
  • Hardware Support
  • Troubleshooting
  • Microsoft Office
  • Technical Customer Support
  • IT Hardware Support
  • Customer Support
  • IT Service Management (ITSM)
  • Laptop Maintenance
  • Information Technology
  • Computer Hardware
  • Operating Systems
  • Technical Support


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