IT Technical Support Specialist
2 days ago
We are seeking a highly skilled and experienced IT Technical Support Specialist to join our team at SMART FORTE CONSULTING LLP. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring their hardware issues are resolved promptly and efficiently.
Key Responsibilities:- Provide technical assistance to customers on hardware-related issues, such as upgrading RAM or troubleshooting other hardware problems.
- Handle customer complaints and compliments in a professional manner, utilizing crisis prevention and problem-solving skills to resolve issues effectively.
- Manage projects from start to finish, ensuring timely completion and high-quality results.
- Analyze existing processes and suggest improvement plans to increase productivity and cost-effectiveness.
- Degree in IT, Computer Science, Electronics, Electrical Engineering, or a related field.
- A minimum of 2 years of experience in IT hardware support.
- Strong work ethic and positive attitude.
- Availability to work 5 days a week (8.30am to 6pm) at our Depot Road location.
- Salary: $2800 - $3500 per month.
- Opportunity to work with a dynamic and growing company like SMART FORTE CONSULTING LLP.
- Chance to develop your technical skills and expertise in IT hardware support.
- Friendly and supportive work environment.
- Hardware Support
- Troubleshooting
- Microsoft Office
- Technical Customer Support
- IT Hardware Support
- Customer Support
- IT Service Management (ITSM)
- Laptop Maintenance
- Information Technology
- Computer Hardware
- Operating Systems
- Technical Support
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