Technical Support Specialist

1 month ago


Singapore Virtusa Full time

Virtusa is seeking an experienced Technical Support Specialist to join our Production Operations team in Singapore.

About the Role

We are looking for a skilled technical professional with a strong background in application production support, incident management, and problem-solving. As a Technical Support Specialist, you will be responsible for ensuring the smooth operation of our production environment, identifying and resolving technical issues, and collaborating with cross-functional teams to deliver high-quality services.

Key Responsibilities
  • Provide technical support for Java and .NET applications in Unix and Windows environments
  • Manage incidents, problems, and releases, conducting root cause analysis and implementing corrective actions
  • Collaborate with business users, IT teams, and vendors to understand system requirements and resolve technical issues
  • Stay up-to-date with technology advancements and industry trends to improve technical skills and knowledge
  • Participate in on-call rotations to ensure 24/7 support coverage
Requirements
  • At least 3 years of experience in application production support, incident management, and problem-solving
  • Strong understanding of software development life cycles (SDLC) and technical troubleshooting principles
  • Excellent communication and interpersonal skills, with ability to work effectively in a team environment
  • Familiarity with web languages (HTML/CSS, JavaScript), databases (Oracle, Microsoft SQL), and application servers (IIS, WebSphere Application Server)
  • Certification or formal training in ITIL is an added advantage
What We Offer
  • A competitive salary of SGD $6,500 per month
  • Ongoing training and development opportunities to enhance technical skills and knowledge
  • A collaborative and dynamic work environment with a talented team of professionals
  • The opportunity to work on challenging projects and contribute to the growth and success of Virtusa


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