Technical Support Specialist
1 month ago
Virtusa is seeking an experienced Technical Support Specialist to join our Production Operations team in Singapore.
About the RoleWe are looking for a skilled technical professional with a strong background in application production support, incident management, and problem-solving. As a Technical Support Specialist, you will be responsible for ensuring the smooth operation of our production environment, identifying and resolving technical issues, and collaborating with cross-functional teams to deliver high-quality services.
Key Responsibilities- Provide technical support for Java and .NET applications in Unix and Windows environments
- Manage incidents, problems, and releases, conducting root cause analysis and implementing corrective actions
- Collaborate with business users, IT teams, and vendors to understand system requirements and resolve technical issues
- Stay up-to-date with technology advancements and industry trends to improve technical skills and knowledge
- Participate in on-call rotations to ensure 24/7 support coverage
- At least 3 years of experience in application production support, incident management, and problem-solving
- Strong understanding of software development life cycles (SDLC) and technical troubleshooting principles
- Excellent communication and interpersonal skills, with ability to work effectively in a team environment
- Familiarity with web languages (HTML/CSS, JavaScript), databases (Oracle, Microsoft SQL), and application servers (IIS, WebSphere Application Server)
- Certification or formal training in ITIL is an added advantage
- A competitive salary of SGD $6,500 per month
- Ongoing training and development opportunities to enhance technical skills and knowledge
- A collaborative and dynamic work environment with a talented team of professionals
- The opportunity to work on challenging projects and contribute to the growth and success of Virtusa
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