Senior executive/executive, ticketing
1 week ago
This role oversees all ticketing related matters & manage ticketing service agents, to enable effective ticketing operations & information sharing across company. Responsibilities Ticketing Operations Management Oversee the day-to-day ticketing operations, ensuring efficient and accurate ticket sales, exchanges, and refunds. Manage ticket inventory, allocation, and distribution for events. Monitor ticketing systems and platforms to ensure they are functioning properly and resolve any technical issues that arise. Collaborate with the IT department to implement system upgrades and enhancements. Customer Service Provide excellent customer service to patrons, addressing their inquiries, concerns, and ticketing needs. Assist customers with ticket purchases, upgrades, and seat selection. Handle and resolve customer complaints or issues related to ticketing. Ticketing Service Panel Oversight Manage and oversee three ticketing service panels, including staff scheduling, training, and performance evaluation. Provide guidance and support to panel members, ensuring they adhere to ticketing policies and procedures. Monitor panel performance and productivity, implementing strategies to improve efficiency and customer satisfaction. Conduct regular meetings and training sessions with panel members to ensure consistent ticketing service standards. Coordination with Internal Teams Collaborate with event organizers, marketing teams, and other internal departments to coordinate ticketing requirements and promotions. Ensure timely communication and coordination with the event operations team regarding ticketing-related information, such as seating plans, ticket availability, and event updates. Coordinate with finance and accounting teams for accurate financial reporting and reconciliation of ticket sales. Reporting and Analysis Work with IT & TSP to generate regular reports on ticket sales, revenue, and attendance for events. Analyze ticketing data and trends to identify opportunities for sales growth and operational improvements. Provide insights and recommendations to the management team based on ticketing data analysis. Requirements Strong customer service skills, with the ability to handle customer inquiries and resolve issues effectively. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Strong attention to detail and accuracy in managing ticketing operations. Ability to work well under pressure in a fast-paced environment. Proficiency in MS Office Suite, particularly Excel for data analysis. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Flexibility to work evenings, weekends, and holidays as required for event support. Education & Experience Bachelor's degree in Business, Hospitality, or a related field. 5 years proven experience in ticketing operations, preferably in the entertainment or sports industry. Familiarity with ticketing systems and platforms, such as Ticketmaster or Eventbrite. The level of appointment will depend on the qualifications and experience of the candidate. #J-18808-Ljbffr
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