Technology Operations Support Specialist
7 days ago
We are seeking a highly skilled Technology Operations Support Specialist to join our team at ADECCO PERSONNEL PTE LTD.
About the RoleThe successful candidate will be responsible for managing operation JIRA support tickets, leading the handling of support tickets, and communicating directly with users to resolve their issues. Additionally, they will analyze trends on operations and tickets to provide insights and action plans for better handling of tickets.
Key Responsibilities- Oversight and management of Operation JIRA support tickets coming in for the system
- Leading the handling of support tickets to help resolve issues with users, including driving patching of data within SQL for ticket resolution
- Communicating directly with users to help resolve their issues
- Analyzing trends on the operations and tickets to come up with insights and action plans for better handling of tickets
- Strong technical skills, including experience with Oracle, Data Center, and JIRA
- Excellent communication and problem-solving skills
- Able to work effectively in a fast-paced environment
- A competitive estimated salary range: $60,000 - $80,000 per annum, based on experience
- A dynamic and supportive work environment
- Opportunities for professional growth and development
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