IT Support Specialist

3 days ago


Singapore DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD. Full time

About the Role

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This is an exciting opportunity to join DXC Technology Services Singapore PTE. LTD. as an Application Support specialist, where you will play a crucial role in ensuring the smooth operation of our applications.

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Job Description

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  • Provide day-to-day application support for reported production issues and resolve them within the stipulated Service Level Agreement (SLA).">
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You will be responsible for investigating and analyzing problems, providing corrective and preventive solutions, escalating cases to L3 or technical support if required, and ensuring successful and timely completion of application batch jobs.

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In addition, you will propose improvements to address recurring issues, close monitoring gaps, support implementation of changes in accordance with standard operation procedures, and identify opportunities for automation to minimize manual tasks.

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As an Application Support specialist, you will also provide after-office hours standby duty support, which may involve onsite activation for urgent production issues and occasional support duties outside working hours/public holidays upon clients' requests.

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Requirements

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  • Minimum Diploma in IT-related discipline">
  • 1 year or more working experience in the IT industry">
  • Strong problem investigation and solving skills">
  • Analytical mindset and ability to understand business and functional concepts">
  • Proactive and self-driven, able to work under pressure with a high sense of urgency">
  • Basic knowledge of Java programming and hands-on coding experience">
  • Possess SQL knowledge and able to construct basic SQL queries">
  • Able to understand and grasp concepts of user interfaces, client-server environment, web technology, operating systems (Unix & Windows), database, and middleware">
  • Ability to work effectively both independently and within a team">
  • Good communication skills for interaction with internal and external stakeholders of all levels">
  • Experience with writing scripts for automation and IT ticketing systems will be advantageous">
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What We Offer

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DXC Technology Services Singapore PTE. LTD. offers a competitive salary of SGD $80,000 - $100,000 per annum, depending on experience, plus benefits such as medical and dental insurance, paid annual leave, and professional development opportunities.

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We are looking for a skilled and motivated individual who is passionate about delivering exceptional customer service and resolving complex technical issues.

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About Us

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DXC Technology Services Singapore PTE. LTD. is a leading provider of IT services and solutions, dedicated to helping our clients achieve their goals through innovative technology and expert consulting.

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We are committed to fostering a culture of collaboration, innovation, and excellence, and we strive to create a workplace that is inclusive, diverse, and supportive of our employees' growth and well-being.

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Estimated Salary: SGD $85,000 per annum



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