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Airline Reservation and Ticketing Specialist

1 month ago


Singapore VIETNAM AIRLINES JSC Full time
Job Overview

We are seeking a highly skilled Airline Reservation and Ticketing Specialist to join our team at Vietnam Airlines JSC. This role will be based in Raffle Place, working with us on a full-time basis.

The successful candidate can expect a competitive salary of SGD 2800 - SGD 3300 per month, commencing immediately after completing a two-month probation period.

Key Responsibilities
  • Process reservation, ad-hoc/group booking, ticketing, and sales reports;
  • Handle after-sales tasks, such as schedule changes, rebooking, rerouting, reissue, and refunds;
  • Monitor and control flight inventory, including advance booking checks, TTL checks, and dummy booking screening;
  • Provide support to travel agents, private travelers, and FFP members through phone, email, or over-the-counter inquiries regarding VN's products, rules, and policies;
Requirements
  • Possess completed IATA Fares & Ticketing I & II or equivalent qualifications;
  • Have a working knowledge of major GDS & CRS systems, with Amadeus being an advantage;
  • Soundly understand Microsoft Office products;
  • Hold experience in airline reservation and ticketing as an asset;
  • Demonstrate proven interpersonal and customer service skills;
  • Hold ITE/JC/Polytechnic level and above;
  • Work a standard Monday-to-Friday schedule from 9am-6pm, with half Saturday according to internal arrangement;
Preferred Skills
  • Customer Service Skills;
  • Front Office Experience;
  • Customer Service Orientation;
  • Mastery of Microsoft Office and Microsoft Excel;
  • Ticketing Expertise;
  • IATA Certification;
  • Team Player Attitude;
  • Hospitality Background;

Please note that only shortlisted applicants will be contacted for interview.