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Airline Reservation and Ticketing Specialist
1 month ago
We are seeking a highly skilled Airline Reservation and Ticketing Specialist to join our team at Vietnam Airlines JSC. This role will be based in Raffle Place, working with us on a full-time basis.
The successful candidate can expect a competitive salary of SGD 2800 - SGD 3300 per month, commencing immediately after completing a two-month probation period.
Key Responsibilities- Process reservation, ad-hoc/group booking, ticketing, and sales reports;
- Handle after-sales tasks, such as schedule changes, rebooking, rerouting, reissue, and refunds;
- Monitor and control flight inventory, including advance booking checks, TTL checks, and dummy booking screening;
- Provide support to travel agents, private travelers, and FFP members through phone, email, or over-the-counter inquiries regarding VN's products, rules, and policies;
- Possess completed IATA Fares & Ticketing I & II or equivalent qualifications;
- Have a working knowledge of major GDS & CRS systems, with Amadeus being an advantage;
- Soundly understand Microsoft Office products;
- Hold experience in airline reservation and ticketing as an asset;
- Demonstrate proven interpersonal and customer service skills;
- Hold ITE/JC/Polytechnic level and above;
- Work a standard Monday-to-Friday schedule from 9am-6pm, with half Saturday according to internal arrangement;
- Customer Service Skills;
- Front Office Experience;
- Customer Service Orientation;
- Mastery of Microsoft Office and Microsoft Excel;
- Ticketing Expertise;
- IATA Certification;
- Team Player Attitude;
- Hospitality Background;
Please note that only shortlisted applicants will be contacted for interview.