Call Centre Team Member

About the RoleWe are looking for a seasoned professional to take on the position of Operations Supervisor at CONNECT CENTRE PTE. LTD.This role requires an individual who can effectively manage call centre operations, lead teams, and ensure seamless customer experiences.Responsibilities:Lead Call Centre Teams: Manage and motivate call centre agents to achieve...

Job DescriptionAs a Call Centre Team Member at RECRUIT EXPRESS PTE LTD, you will be the first point of contact for our clients. You will be responsible for providing excellent customer service, handling customer inquiries, and resolving issues efficiently.Key AccountabilitiesAnswering and responding to customer calls and emails.Resolving customer complaints...

About the RoleThis is an exciting opportunity to join our dynamic team as a Temporary Call Centre Executive. You will play a vital role in ensuring that our customers receive exceptional service and support.Main Responsibilities:To promote health screening packages and related servicesTo conduct customer surveys and gather feedbackTo manage and resolve all...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

About Celecti Pte Ltd">Celecti Pte Ltd is a reputable organization that requires a skilled and experienced Temporary (2-Year) Call Centre Executive to join our team for a temporary period of 2 years.Job Description:The ideal candidate will promote health screening packages and related services, and conduct customer surveys to ensure high levels of customer...

Responsibilities:As an Phone Centre Team Member at SEARCH INDEX PTE. LTD., your responsibilities will include:Attending to enquiries via hotline or other channelsHandling inbound and outbound calls, and sometimes emailsProperly recording conversations with customers in the CRM systemAchieving/exceeding individual and team KPIs set by managementIf you are a...

Manage and lead a team of Call Centre Customer Service Officers - Assist on escalated issues and investigation - Improve the call centre operations - Any adhoc issues assigned **Requirements**: - Possess Diploma in Business studies or equivalent - At least 1 year of experience in customer service - Excellent communication skills - Able to work...

**Call centre agents** These individuals are in charge of call processing, answering customer calls to try to troubleshoot and support issues and questions. - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

**Responsibilities**: - Assist the Operations Manager in managing the operations of the call centre - Monitor team adherence and quality performance against targets - Collaborate closely with the Service Quality Executive to breach any gaps in training and improve performance quality - Manage and resolve any escalated cases or disputes, ensuring that...

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise. - Conduct training for new staff on product knowledge. - Align, review and improvise on internal quality standards and...

**Job Overview**: **The Call Centre Manager is a key leadership role, responsible for overseeing and optimizing the performance of the call centre’s inbound and outbound operations.** **You will lead a team of call centre representatives in delivering product/treatment updates and information to our valued customers via making outbound calls. You will be...

**Call Centre** **Requirement** - Excellent communication skills - Excellent service-oriented & telephone etiquette - Preferable have experience in Customer Service / Call Centre - Attending to customer enquiries and appointment bookings - Well-versed in computer (Word & Excel) - Hard-working, good team-work & pro-active - Strong interpersonal & able to...

Job Summary:We are seeking an experienced Administrator to join our team at FIVE STAR TUITION CENTRE PTE. LTD. The successful candidate will have excellent organizational and communication skills, and be able to work effectively in a fast-paced environment.Key Responsibilities:Managing the day-to-day operations of the centre, including scheduling...

**StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a call centre officer to manage our general hotline. **Roles & Responsibilities**: - Work closely with inter-department for any relating matters. - Preparation of...

**Responsibilities**: - To lead a team of Call Centre Agents / Customer Service Officers in providing customer service to callers - Manage & resolve customer’s complaints & feedback. - Support the manager in highlighting operational issues and areas for improvement. - Assist in manpower planning of team, including leave planning. - Ensure quality and KPI...

My client is looking out for: Call Centre Customer Service Agents **Job Description**: Manage customer disputes and issues in a positive manner Interacts effectively with the Operations team, business partners, and internal departments Identifies opportunities to improve processes and services Interacting with members who may have serious chronic...

About the Role:As a Distribution Centre Team Member at NAIGAI NITTO SINGAPORE PTE LTD, you will play a vital role in ensuring the efficient movement of goods through our distribution centre. Your key responsibilities will include performing daily routine tasks such as inventory management, data entry, and stock takes, as well as assisting with loading and...

As a call centre agent for an airport transport company and limousine company, your job description would include: 1. Answering incoming calls from customers and providing them with information about the company's services, pricing, and availability. 2. Booking reservations for customers and ensuring that all necessary information is collected, such as...