Call Centre Team Member

We are seeking a talented Call Centre Team Member to join our team at TDCX Talent Solutions Pte. Ltd.About the RoleThis is an exciting opportunity to develop your skills in customer service and contribute to the success of our company. As a Call Centre Team Member, you will be responsible for handling customer enquiries and providing support to customers...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

We are looking for a dynamic and customer-centric individual to join our call center team as a Team Manager. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Roles & Responsibilities**: - Provide coaching and training to the team...

**Call centre agents** These individuals are in charge of call processing, answering customer calls to try to troubleshoot and support issues and questions. - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

**Responsibilities**: - Assist the Operations Manager in managing the operations of the call centre - Monitor team adherence and quality performance against targets - Collaborate closely with the Service Quality Executive to breach any gaps in training and improve performance quality - Manage and resolve any escalated cases or disputes, ensuring that...

**Call Centre** **Requirement** - Excellent communication skills - Excellent service-oriented & telephone etiquette - Preferable have experience in Customer Service / Call Centre - Attending to customer enquiries and appointment bookings - Well-versed in computer (Word & Excel) - Hard-working, good team-work & pro-active - Strong interpersonal & able to...

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise. - Conduct training for new staff on product knowledge. - Align, review and improvise on internal quality standards and...

**Job Overview**: **The Call Centre Manager is a key leadership role, responsible for overseeing and optimizing the performance of the call centre’s inbound and outbound operations.** **You will lead a team of call centre representatives in delivering product/treatment updates and information to our valued customers via making outbound calls. You will be...

**Responsibilities**: - Report to Contact Centre Manager - Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily - Manage complaints escalated by team members and ensure necessary service recovery is performed in a timely manner. - Provide regular coaching and guidance to team members. - Conduct training...

**StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a call centre officer to manage our general hotline. **Roles & Responsibilities**: - Work closely with inter-department for any relating matters. - Preparation of...

**Responsibilities**: - To lead a team of Call Centre Agents / Customer Service Officers in providing customer service to callers - Manage & resolve customer’s complaints & feedback. - Support the manager in highlighting operational issues and areas for improvement. - Assist in manpower planning of team, including leave planning. - Ensure quality and KPI...

**StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a call centre officer to manage our centre general hotline. **Roles & Responsibilities**: - Work closely with inter-department for any relating matters -...

**StarMed** is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices **Roles & Responsibilities** - Provide accurate and timely information - Preparation of documents and reports - Performing administrative duties and any other duties as...

Roles & Responsibilities Join Our Team – Call Centre & Customer Service Representatives Company: UGKS Limousine Pte LtdLocation: SingaporeIndustry: Airport Transfer & Limousine Services Are you passionate about customer service and looking for an exciting role in the transportation industry? UGKS Limousine Pte Ltd is hiring Call Centre & Customer Service...

Roles & ResponsibilitiesJoin Our Team – Call Centre & Customer Service RepresentativesCompany: UGKS Limousine Pte Ltd Location: Singapore Industry: Airport Transfer & Limousine ServicesAre you passionate about customer service and looking for an exciting role in the transportation industry? UGKS Limousine Pte Ltd is hiring Call Centre & Customer Service...

Roles & ResponsibilitiesJoin Our Team – Call Centre & Customer Service RepresentativesCompany: UGKS Limousine Pte Ltd Location: Singapore Industry: Airport Transfer & Limousine ServicesAre you passionate about customer service and looking for an exciting role in the transportation industry? UGKS Limousine Pte Ltd is hiring Call Centre & Customer Service...

**About the Role**We are seeking an experienced Call Centre Support Associate to join our team at Recruit Express Pte Ltd. As a key member of our support team, you will play a crucial role in ensuring that our customers receive the highest level of service and support.Key Responsibilities:Taking inbound calls and making outbound calls to engage with...

**Job Summary**We are seeking an experienced Outbound Call Centre Agent to join our team at Recruit Express Pte Ltd. As a key member of our sales team, you will play a crucial role in driving revenue growth and delivering exceptional customer experiences.Key Responsibilities:Making outbound calls to engage with customers and promote our services.Identifying...

**Note: Open for Locals only!!!** - A**bility to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations**. - **CBS Credit report should be good to apply!!!** Job Requirements - Degree/ Diploma in any discipline. - Although preferred, previous experience in Call Centre, a financial...