Claims Leadership Manager

3 days ago


Singapore Zurich 56 Company Ltd Full time

Zurich 56 Company Ltd is committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. We are seeking a seasoned professional to fill the role of Chief Claims Officer, APAC.

About the Job

The successful candidate will lead our claims function in the Asia Pacific region, driving innovation, enhancing claims capabilities, and maintaining a robust claims management framework. They will work closely with country, regional, and global leadership teams to align claims practices with overall business objectives.

Responsibilities
  • Claims Strategy Development: Develop and execute the claims strategy for the Asia Pacific region, aligned with global objectives in conjunction with local Business Units.
  • Claims Performance Improvement: Oversee regional portfolio performance, trends, and emerging risks. Drive customer understanding through surveying, meetings, and actionable insight to improve service and enhance loyalty and retention.
  • Claims Governance Framework: Oversee the development and implementation of claims policies, guidelines, and standards. Establish event identification, risk assessment, risk response, control activities, and monitoring of business operations.

We require a globally minded, strategic leader with demonstrated agility to set claims direction to meet short-term needs while aligning with long-term objectives. The ideal candidate will possess strong analytical, problem-solving, and communication skills, as well as the ability to build and lead high-performing teams.


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