Head of Claims, Singapore
4 weeks ago
COMPANY DESCRIPTION
Hafnia is one of the world's leading oil product tanker owners and operators. We provide transportation of oil and oil products to national and international oil companies, major chemical companies, as well as trading and utility companies.
Hafnia is a company that's all about our people both the people that run the business, and those that manage our customers. We've always done things differently and prioritized a strong, commercial mindset. But we've never cut corners when it comes to relationships. Building strong business relationships with our customers is the foundation of what we do. We're in this for the long run and focus on their needs 100%. We are transparent and we stick by our promises as the partner you can turn to in a tight spot meaning our customers stick with us. Our foremost rule is putting people first and that's how we've become one of the leading ship owners and operators of today's product tanker industry globally.
Hafnia has a solid history in chartering, operations, and technical management, and strives to offer customers the best solution for their transportation needs. This solution-focused approach has resulted in a strong reputation and the Company remains firmly committed to being a responsible member of the industry and operating according to the highest ethical standards.
RESPONSIBILITIES
Leadership
- Mentor and guide the Singapore claims team, supporting performance through coaching, training, and professional development.
- Ensure alignment with overall business goals, optimizing efficiency and facilitating decision-making on complex claims and dispute resolutions
- Oversee claims activities to ensure timely and accurate submissions in accordance with charter-party terms and deadlines.
- Manage the Claims team while actively participating in the calculation and submission of demurrage and other claims related to vessel operations
- Develop, refine and maintain claim methodologies, processes and procedures to enhance efficiency and effectiveness.
- Engage internal and external stakeholders with clarity and consistency.
- Collaborate with our Chartering, Operations, Accounting, Insurance and other departments to improve processes and expedite claim resolutions.
- Works closely with the Head of Claims, Copenhagen as part of the Claims Management group.
- Co-Own the Account Receivable and drive timely collection of outstanding payments.
- Support Chartering and Operations by providing insights on commercial terms, identifying potential issues and recommending solutions.
- Oversee invoice collection and contribute to the preparation, analysis and review of financial reports.
- Communicate with customers to facilitate claims resolution, ensuring accuracy, alignment of perspectives and effective negotiation, including engagement with the internal legal team or defence club when necessary.
Claims
- Ensure timely issuance of Freight invoices and chasing/settlement of Freight upon completion of discharge
- Check correctness of all data relating to Freight Invoices prior posting/sending
- Pursue outstanding Freight payments via broker and charterer channels
- Coordinate with Chartering/Commercial in case of delayed payments
- Calculation and submission of Demurrage and Miscellaneous claims / revenues based on input from Operations Department
- Thorough perusal and understanding of CP and voyage documents to calculate and submit demurrage invoices and miscellaneous claims for relevant voyages in accordance with CP terms
- Verification of Master's Statement templates on various operation-related claims e.g. Speed up, Deviation, Interim Port Calls, Backloading, Drifting, Shifting Bunkers, Turkish Straits and Panama Canal Delays, Awaiting orders and any other claim requests received from Operations Department prior raising Invoices to Charterers
- Verification of AWRP, Armed Guards, Crew War Bonus and any other claim requests received from Control prior raising Invoices to Charterers
- Ensure all claims/revenues are invoiced with full supporting documents, and are invoiced within the time bar stipulated in the CP
- Collection of Claims and maintain and update Receivables Summary
- Frequent follow up with brokers and Charterers on payment of invoices by Charterers
- Maintain customer relations and pursue timely settlement of outstanding claims
- Travel to meet Brokers and Charterers to the extent needed in order to build and strengthen relations and resolve overdue/complex claims with relevant parties
- Liaising with Pool FD&D for support in chasing outstanding claims and handling legal action
- Evaluating the accuracy and correctness of disputed claims, taking and following advice from FD&D Club
- Co-ordinate Legal Action with the Pool Participants and their FD&D provider
- Sending and following up of Legal Demand letters for overdue claims
- Work closely with relevant stakeholders, both internally and externally
- Maintain and update relevant systems
- Emails (in SEDNA) are to be properly categorized, tagged/marked and archived
- IMOS' Receivables Summary updated with every counter received, response made, value date given, chasers sent, etc.
- Running The Priority List for chasers
- In general show ownership of Company P/L by proactively assisting other departments by reminders of Freight / Demurrage and Miscellaneous claims / revenues to be issued
- Active participation and engagement in the process for the continuous improvement of departmental procedures
- Ensure invoicing is as per the latest "HOW TO IMOS" document in place
- Experience in managing claims / demurrage teams
- Diploma in Maritime Studies or other relevant professional certificate
- Accounting/ Control/ Claims or other relevant background
- Minimum 8 years relevant experience in the shipping industry is preferred
- Familiarity with the oil tanker industry is preferred
- Fluent in written and spoken English
- Comfortable with a fast-paced and changing environment
- Excellent written and verbal communication skills
- Able to work independently, but also as a great team player
- Enjoys challenges and is highly adaptable to changes
- High degree of detail orientation and ability to structure your work
- Able to lead projects within the area of focus
- Commercial mindset but also being able to stand firm on contractual standpoints while maintaining good customer relationships
Tell employers what skills you have
Excellent Communication Skills
Teamwork
Leadership
Information Technology
Leadership Development
Positive Team Player
Team Building
self-motivated Team Player
Team Player
Team Work
-
Singapore Head Medical Full timeWe are seeking a specialist with certification by one of the medical specialty boards of the American Board of Medical Specialties (ABMS), or Fellowship with the Hong Kong Academy or College, or Certificate of Completion of Training (CCT or CCST) awarded by a competent authority of the UK or Ireland, or Certification by one of the Royal Colleges in Australia...
-
Claims Executive
6 days ago
Singapore SINGAPORE REINSURANCE CORPORATION LIMITED Full timeRoles & ResponsibilitiesRole and Responsibilities:Process incoming calls and claims documents promptly Contact ceding companies/brokers on incomplete information provided in claims documents Conduct audit trail check on fellow colleagues' entries Assist to extract and input data for Loss Reserving Authorize debit notes payments within limit assigned ...
-
Singapore Head Medical Full timeNew opportunities have arisen for a specialist / consultant level doctor trained in Gastroenterology to join our team in Singapore. With its thriving economy, residents enjoy high-quality healthcare, education, personal safety, and housing standards.Singapore is consistently ranked as one of the top destinations for international ex-pats. If you are...
-
Top Gastroenterology Position in Singapore
5 days ago
Singapore Head Medical Full timeCompany OverviewSingapore is a cosmopolitan city-state that offers a unique blend of Asian and Western cultures. With its thriving economy, residents enjoy high-quality healthcare, education, personal safety, and housing standards.
-
Analyst, Group Claims
1 week ago
Singapore SINGAPORE LIFE LTD. Full timeRoles & ResponsibilitiesSinglife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.In addition to a comprehensive...
-
Warranty Claims Specialist
4 days ago
Singapore BYD (Singapore) Pte. Ltd. Full timeJob OverviewBYD (Singapore) Pte. Ltd. is seeking a highly skilled Warranty Claim Executive to develop and release warranty claims policies for service providers.The successful candidate will be responsible for reviewing and settling service provider claims, providing training and support for service providers on claims processes, and inspecting and...
-
Insurance Claim Coordinator
4 days ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeCompany OverviewPERSOLKELLY Singapore Pte Ltd is a leading recruitment agency providing talent solutions to businesses across various industries. Our mission is to connect people with opportunities that match their skills and aspirations.Job SummaryWe are seeking a highly skilled HRSS Benefits Executive to join our team in Singapore. In this role, you will...
-
Claims Policy Developer
4 days ago
Singapore BYD (Singapore) Pte. Ltd. Full timeJob SummaryWe are seeking a highly skilled Warranty Claim Executive to join our team at BYD (Singapore) Pte. Ltd.The successful candidate will be responsible for developing and releasing warranty claims policies for service providers, reviewing and settling service provider claims, providing training and support for service providers on claims processes, and...
-
Manager (Industry Claims)*
5 days ago
Singapore Ministry of Defence Full timeAbout the role You manage a team of Service Injury (SI) Administrators to oversee the management and processing of injury claims from service personnel, ensuring service quality aligns with the Service Level Agreement (SLA). What you will be working on Manage and process injury claims Ensure strict adherence to SLAs throughout the filing process Verify...
-
Top Gastroenterologist Jobs in Singapore
4 days ago
Singapore Head Medical Full timeWe offer a comprehensive package that includes competitive remuneration, excellent career progression prospects, and a range of employee benefits. You will also benefit from working in an eco-friendly facility, participating in on-call rosters, and contributing to the delivery of exceptional patient care.As a specialist, you will be responsible for managing...
-
Service Injury Claims Administrator
4 days ago
Singapore Ministry of Defence Full timeAbout the ministryThe Ministry of Defence is committed to providing high-quality services to its customers, including service personnel who have been injured while serving their country.To achieve this goal, we are seeking a highly skilled and experienced professional to fill the role of Service Injury Claims Administrator.In this position, you will be...
-
APAC Head of Claims and Governance
3 days ago
Singapore Zurich Australian Insurance Ltd. Full timeRequirementsThe ideal candidate will have a Bachelor's degree in business, finance, or a related field, with an MBA or professional insurance designation preferred. They will have 20+ years of claims management experience, with at least 5 years in a senior leadership role. Depth of claims experience primarily across retail and commercial P&C businesses,...
-
Corporate Strategist
6 days ago
Singapore Bank of Singapore Full timeAt Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits...
-
Defence Claims Operations Manager
4 days ago
Singapore Ministry of Defence Full timeAbout the roleAs a Defence Claims Operations Manager at the Ministry of Defence, you will oversee a team of Service Injury Administrators to manage and process injury claims from service personnel.You will ensure that service quality aligns with the Service Level Agreement (SLA) throughout the filing process.Manage and process injury claims in accordance...
-
12 Months Claims Analyst, Tampines
8 hours ago
Singapore HUDSON RPO (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:Support/Review System Set Up for New, Renewing and Mid-term policies changes ensuring claims processes can be optimised and customer journey will be smooth. Tracking of operational statistics for Claims reporting Handling of exceptional claim's escalated issues and appeals Perform claims audit/review as and when...
-
Executive Assistant, APAC 2
7 days ago
Singapore Bank of Singapore Full timeAt Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits...
-
Service Provider Claims Manager
4 days ago
Singapore BYD (Singapore) Pte. Ltd. Full timeAbout the RoleBYD (Singapore) Pte. Ltd. is looking for an experienced Warranty Claim Executive to join our team.In this role, you will be responsible for developing and releasing warranty claims policies for service providers, reviewing and settling service provider claims, providing training and support for service providers on claims processes, and...
-
Ministry of Defence Injury Claims Specialist
4 days ago
Singapore Ministry of Defence Full timeAbout this opportunityWe have an exciting role for a highly skilled individual to join our team as a Ministry of Defence Injury Claims Specialist.In this position, you will be responsible for managing and processing injury claims from service personnel, ensuring that all claims are handled efficiently and effectively.The ideal candidate will possess strong...
-
Injury Claims Management Lead
4 days ago
Singapore Ministry of Defence Full timeAbout the jobWe are seeking a highly skilled and experienced professional to fill the role of Injury Claims Management Lead (Defence) at the Ministry of Defence.In this position, you will be responsible for overseeing the management and processing of injury claims from service personnel, ensuring that all claims are handled efficiently and effectively.The...
-
Demurrage Claims
2 weeks ago
Singapore SATELLITE INTERNATIONAL (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a detail-oriented and proactive Demurrage Claims/Business Assistant to manage and resolve demurrage, detention, and claims arising from shipping and cargo operations. In this role, you will work closely with shipping lines, terminals, clients, and internal teams to ensure the accurate calculation, timely resolution,...