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Defence Claims Operations Manager

1 week ago

Singapore Ministry of Defence Full time

About the role

As a Defence Claims Operations Manager at the Ministry of Defence, you will oversee a team of Service Injury Administrators to manage and process injury claims from service personnel.

You will ensure that service quality aligns with the Service Level Agreement (SLA) throughout the filing process.

  • Manage and process injury claims in accordance with established procedures
  • Ensure strict adherence to SLAs throughout the filing process
  • Verify injury reports and facilitate claim approvals within timelines
  • Handle appeals and complaints, working closely with policy and legal departments

What we are looking for

We require strong analytical and problem-solving skills, excellent communication and leadership skills, ability to make sound judgements on potential legal implications, attention to detail and ability to manage multiple cases simultaneously.