12 Months Claims Analyst, Tampines

3 days ago


Singapore HUDSON RPO (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Support/Review System Set Up for New, Renewing and Mid-term policies changes ensuring claims processes can be optimised and customer journey will be smooth.
  • Tracking of operational statistics for Claims reporting
  • Handling of exceptional claim's escalated issues and appeals
  • Perform claims audit/review as and when assigned
  • Carry out task assigned by Team Lead and Head of Claims
  • Perform claims data analysis to monitor results and identify any gaps or trends as part of the Pro-Active Claims Management
  • Plan and execute User Acceptance Test (UAT) Test scenarios for digital projects and system enhancement
  • Support any other enhancements, internal and external projects as assigned

Requirements:

  • Minimum 5 years' experience in Employee Benefits operations or claims or customer relations area.
  • Strong analytical and problem-solving skills, in developing solutions via digitalization, interest in operational systems and its efficiency.
  • Analytical and detailed, comfortable working with spreadsheets and tableau and able to produce fact-based solutions.
  • Experience in doing system requirements, UAT.
  • Good verbal & written communication skills and good interpersonal skills
  • Able to multi-task, meet tight deadlines and work in fast paced environment
  • The individual will need to be self-motivated, highly organized, able to work independently and goal oriented
Tell employers what skills you have

Tableau
UAT
Claims Management
Able To Multitask
Microsoft Office
Microsoft Excel
MS Excel
Wealth
Pivot Table
MS Office
Employee Benefits
Insurance Claims
Spreadsheets
Communication Skills
Administrative Support
Statistics
Customer Service
Insurance
Customer Relations
Able To Work Independently

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