Insurance Claims Director

3 days ago


Singapore Zurich 56 Company Ltd Full time

At Zurich 56 Company Ltd, we are seeking a highly skilled Chief Claims Officer, APAC to lead our claims function in the Asia Pacific region.

About the Role

The successful candidate will be responsible for developing and implementing claims strategies across P&C insurance segments to ensure efficient claims handling and customer satisfaction. They will also oversee the development and implementation of claims policies, guidelines, and standards.

Key Responsibilities
  • Strategic Leadership: Develop and execute the claims strategy for the Asia Pacific region, aligned with global objectives in conjunction with local Business Units.
  • Claims Performance: Oversee regional portfolio performance, trends, and emerging risks. Drive customer understanding through surveying, meetings, and actionable insight to improve service and enhance loyalty and retention.
  • Claims Governance: Oversee the development and implementation of claims policies, guidelines, and standards. Establish event identification, risk assessment, risk response, control activities, and monitoring of business operations.

The ideal candidate will have 20+ years of claims management experience, with at least 5 years in a senior leadership role. They should possess strong analytical, problem-solving, and communication skills, as well as the ability to build and lead high-performing teams.



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