IT Support Specialist

4 weeks ago


Singapur, Singapore Stefanini Full time
Job Title: IT Support Specialist

Job Summary:

We are seeking an experienced IT Support Specialist to join our team at Stefanini. The successful candidate will be responsible for providing technical support and assistance to clients, resolving desktop and mobile device issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, and in-person
  • Resolve desktop and mobile device issues, including hardware and software problems
  • Utilize Service Now ticketing system to record, update, and resolve tickets from clients
  • Escalate tickets to next appropriate resolver group when needed
  • Experience with Windows OS, Mac OS, iOS, SCCM, MDM clients, Virtual environments (VDI, Citrix, vSphere), etc
  • Uphold procedures for logging, reporting, and statistically monitoring service desk and desktop operations
  • Write technical support and client documentation in the form of Knowledgebase articles
  • Meet or exceed expected customer service levels

Requirements:

  • Excellent proven track record supporting clients in a financial environment
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and interpersonal skills
  • Experience with Service Now ticketing system
  • Knowledge of Windows OS, Mac OS, iOS, SCCM, MDM clients, Virtual environments (VDI, Citrix, vSphere), etc

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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