Desktop Support Specialist

4 weeks ago


Singapur, Singapore OPUS IT Services Pte Ltd Full time

Job Overview

OPUS IT Services Pte Ltd is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users on their daily IT usage problems.

Key Responsibilities

  • Manage and resolve all calls escalated by the helpdesk in a timely and professional manner.
  • Provide technical support to end-users on PC hardware configuration, Microsoft Windows Operating Systems, and basic network problem determination.
  • Adhere to Service Level Agreements (SLAs) and escalate high or potential customer satisfaction issues to the Lead.
  • Coordinate activities with relevant parties, including helpdesk, vendors, and customers.

Requirements

  • Nitec / Diploma in Information Technology or Computer Studies or equivalent.
  • At least 1 year of relevant experience in a related field.
  • Excellent interpersonal and customer service skills.
  • Ability to prioritize workload and schedule appointments with customers.
  • Strong team player with a willingness to learn and adapt to the changing IT environment.


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