Desktop Support Specialist
4 weeks ago
Job Overview
OPUS IT Services Pte Ltd is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users on their daily IT usage problems.
Key Responsibilities
- Manage and resolve all calls escalated by the helpdesk in a timely and professional manner.
- Provide technical support to end-users on PC hardware configuration, Microsoft Windows Operating Systems, and basic network problem determination.
- Adhere to Service Level Agreements (SLAs) and escalate high or potential customer satisfaction issues to the Lead.
- Coordinate activities with relevant parties, including helpdesk, vendors, and customers.
Requirements
- Nitec / Diploma in Information Technology or Computer Studies or equivalent.
- At least 1 year of relevant experience in a related field.
- Excellent interpersonal and customer service skills.
- Ability to prioritize workload and schedule appointments with customers.
- Strong team player with a willingness to learn and adapt to the changing IT environment.
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