Desktop Support Specialist

4 days ago


Singapur, Singapore OPUS IT Services Pte Ltd Full time

Job Overview

At OPUS IT Services Pte Ltd, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to end-users on their daily IT usage problems.

Key Responsibilities

  • Handle and manage all calls escalated by the help desk
  • Provide technical support to end-users on their daily IT usage problems
  • Adhere to the provided Service Level Agreements (SLAs)
  • Responsible for escalating to the Lead for all encounters that have high or potential customer satisfaction issues

Requirements

  • Nitec / Diploma in Information Technology or Computer Studies or equivalent
  • At least 1 year of relevant experience in a related field
  • Good interpersonal skills and customer service skills
  • Good understanding of PC hardware configuration and install Microsoft Windows Operating Systems
  • Ability to handle basic network problem determination
  • Able to coordinate activities with the relevant parties (Help desk, Vendors, and customers)
  • Willing to learn attitude and adapt to the changing IT environment
  • Ability to prioritize workload and schedule appointments with customers
  • Must be a team player


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