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IT Support Specialist
2 months ago
About the Role
We are seeking an experienced IT Support Specialist to join our team at Hemmersbach, a leading provider of IT infrastructure services. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.
Key Responsibilities
- Provide technical support to end users on desktops, laptops, printers, handhelds, and smartphones.
- Troubleshoot hardware-related issues and replace parts as needed.
- Troubleshoot software-related issues and apply fixes.
- Perform install, move, add, and change activities.
- Work with team members to complete job assignments.
- Follow processes to attend assigned jobs and escalate issues.
- On-board and off-board users.
Requirements
- Strong technical skills in troubleshooting issues related to desktops, laptops, printers, handhelds, and smartphones.
- At least 2 to 5 years of experience with end-user support.
- Strong technical skills in Microsoft Windows operating systems and business productivity applications (e.g., MS-Office).
- Familiarity with ticketing systems (e.g., Service Now).
- Collaboration experience, including knowledge of remote control of PCs.
- Strong customer service skills.
- Attitude as a team player.
- Fluency in both written and spoken English.
About Hemmersbach
Hemmersbach provides IT infrastructure services in over 190 countries with 50 own subsidiaries. We deliver exclusively for leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
