Desktop Support Specialist
6 days ago
Job Summary
We are seeking a skilled Desktop Support Specialist to join our team at OPUS IT Services Pte Ltd. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users, resolving hardware and software issues, and ensuring seamless IT operations.
Key Responsibilities
- Provide timely and effective technical support to end-users via phone, email, or in-person
- Diagnose and resolve hardware and software issues, including PC configuration and Microsoft Windows installation
- Escalate complex issues to senior technicians or vendors as needed
- Collaborate with the helpdesk team to ensure efficient issue resolution and customer satisfaction
- Stay up-to-date with the latest IT trends, technologies, and best practices
Requirements
- Nitec / Diploma in Information Technology or Computer Studies or equivalent
- At least 1 year of relevant experience in IT support or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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