Desktop Support Specialist
4 weeks ago
Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Unison Consulting Pte Ltd. The successful candidate will be responsible for providing technical support and maintenance for our desktop computing environment.
Key Responsibilities:
- Troubleshoot and resolve issues related to desktop computing, software, and hardware.
- Perform break-fix issues on desktops, laptops, IT peripherals, and mobile devices.
- Handle end-user concerns and tickets related to hardware failures, software configuration problems, and general queries.
- Administer server, application portal, and firewall event logs, as well as software updates and anti-virus signatures.
- Monitor and report data volume on servers and perform capacity planning.
- Maintain and support internal client application systems and perform proper housekeeping on documents and logs.
- Report and maintain IT asset inventory.
Requirements:
- Strong technical skills and knowledge of desktop computing, software, and hardware.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
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