Desktop Support Specialist
1 month ago
At NCS, we are seeking a highly skilled Senior Desktop Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch desktop support to our customers.
Key Responsibilities:- Desktop Support: Provide prompt and effective assistance to customers with desktop-related issues, ensuring a high level of customer satisfaction.
- Client Platform Management: Ensure that software, licenses, and operations comply with standards and are up-to-date, covering a broad range of IT topics and issues.
- Incident Management: Respond promptly to incidents, investigate, and provide temporary or permanent resolutions, providing timely status updates to relevant parties.
- Service Request Management: Perform service requests related to client platforms, monitoring agreed service levels and documenting system configurations.
- Project Management: Involve in client platform implementation/upgrade projects, managing project timelines, and ensuring successful project delivery.
- Technical Advice: Provide systems-related technical advice to customers or project teams, ensuring that they have the necessary support to achieve their goals.
- Education: Min. ITE/Diploma graduate with 3 years of experience in desktop support.
- Technical Skills: Min. 3 years of experience in Microsoft Windows 10 and Microsoft Office 365, with a strong understanding of workstation support and related components.
- Soft Skills: Good verbal and written communication skills, good coordination skills, ability to prioritize effectively, and work with a sense of urgency.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and experienced Senior Desktop Engineer looking for a new challenge, please submit your application.
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