IT Support Specialist
2 weeks ago
Excis Compliance ltd is seeking a skilled IT Support Specialist to join our global team in Singapore. As an IT Support Specialist, you will be responsible for resolving technical issues and ensuring smooth day-to-day operations. You will work with a variety of cutting-edge technologies and be part of a vibrant, dynamic environment. If you have a passion for solving IT challenges and providing exceptional support, we want you to be part of our team.
Key Responsibilities
- Install, configure, and manage end-user laptops, desktops, printers, and mobile devices.
- Troubleshoot and resolve IT incidents, escalating as necessary to meet service level agreements (SLAs).
- Assist with software installations and manage device updates for the team.
- Provide on-site IT support in the Singapore office and remote support to other locations.
- Handle onboarding and offboarding processes, ensuring security and policy compliance.
- Contribute to technical documentation and help improve internal processes.
- Coordinate with vendors and global IT teams to ensure seamless operations.
Requirements
- 3+ years of experience in IT desktop support or similar roles.
- Strong knowledge of various IT systems and equipment.
- Excellent communication skills in English.
- A proactive problem-solver with a customer-focused mindset.
What We're Looking For
We are looking for a skilled IT Support Specialist who is passionate about providing exceptional support and has a strong knowledge of various IT systems and equipment. If you have a passion for solving IT challenges and providing exceptional support, we want you to be part of our team.
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