IT Support Specialist

4 months ago


Singapur, Singapore Stefanini Full time

Responsibilities:

* Perform analysis, diagnosis, and resolution of desktop/laptop/mobile devices problems for clients, recommend and implement corrective solutions

* Utilise Service Now ticketing system to record, update and resolve tickets from clients; Escalate tickets to next appropriate resolver group when needed

* Experience with following system/technologies: Windows OS, Mac OS, iOS, SCCM, MDM clients, Virtual environments (VDI, Citrix, vSphere), etc

* Upholding procedures for logging, reporting, and statistically monitoring service desk and desktop operations

* Write technical support and client documentation in form of Knowledgebase articles

* Meet or exceed expected customer service levels

Job Requirements Details:

Key Competencies:

* Excellent proven track record supporting clients in a financial environment

* Perform analysis, diagnosis, and resolution of desktop/laptop/mobile devices problems for clients, recommend and implement corrective solutions

* Utilise Service Now ticketing system to record, update and resolve tickets from clients; Escalate tickets to next appropriate resolver group when needed

* Experience with following system/technologies: Windows OS, Mac OS, iOS, SCCM, MDM clients, Virtual environments (VDI, Citrix, vSphere), etc

* Other duties as assigned by the Level 2 Support Leads

* Upholding procedures for logging, reporting, and statistically monitoring service desk and desktop operations

* Write technical support and client documentation in form of Knowledgebase articles

* Meet or exceed expected customer service levels

* Other duties as assigned by the Level 2 Support Leads



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