Customer Service Representative

4 weeks ago

Singapur, Singapore The Learning Lab Full time
{"title": "Customer Service Associate", "description": "Job Summary

At The Learning Lab, we are committed to delivering exceptional customer experiences to parents and students. We are seeking a highly skilled and passionate Customer Service Associate to join our team.

Key Responsibilities
  • Develop a deep understanding of our programs, services, and processes to provide accurate information to customers.
  • Deliver a professional and high-quality service experience in a customer-facing role, ensuring customer satisfaction and loyalty.
  • Identify customer needs and assess them to maintain a continuous high level of customer service delivery and satisfaction.
  • Engage potential customers and provide clear explanations on our programs to boost lead creation.
  • Support cross-selling activities to existing customers.
  • Develop professional rapport with customers and build brand loyalty.
  • Ensure queue management is practiced at the front desk.
  • Assist with crowd management during peak periods.
  • Work closely with the Deputy Front Desk Leads and provide regular feedback and insights to achieve greater customer intimacy.
  • Attend to customer feedback and challenges in a professional manner in a timely fashion.
  • Take ownership of customer problems and follow through effectively and efficiently to resolution within SLAs.
  • Be a key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
  • Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
  • Stay ahead of industry developments and apply best practices to areas of improvement.
  • Perform any other duties and responsibilities as assigned by Management.
Requirements

We are looking for a candidate who:

  • Possesses at least GCE 'O' levels.
  • Is required to work shift hours and on weekends (3 weekdays and 2 weekends).
  • Has strong proficiency in written and spoken English.
  • Being effectively bilingual would be a strong advantage.
  • Candidates who have worked in the hospitality industry are most preferred.
  • Can work in a fast-paced environment.
  • Possesses emotional maturity and passion for customer service.
  • Familiar with CRM systems and practices.
  • Is a good team player, able to work with minimal supervision.
  • Has a positive, extroverted, and outgoing personality.
  • Is well-groomed with a professional disposition.
Benefits

We offer:

  • An attractive remuneration package and performance bonus.
  • Extensive in-house training.
  • Career pathway and growth opportunities.
  • Attractive staff benefits and perks.
  • Company-wide welfare and employee engagement initiatives.

Join us in delivering exceptional customer experiences and making a difference in the lives of our customers. Apply today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.", "lang_code": "en"}

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