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Customer Support Specialist

2 weeks ago

Jurong Town, Singapore ST Recruitment Centre Full time

At ST Recruitment Centre, we are seeking a skilled Customer Support Specialist to join our team.

Job Description:

The ideal candidate will assist the Senior Manager in implementing Customer Service ADMIN Tasks and Duties. Key responsibilities include:

  • Customer Enquiry and Complaint Resolution: Receive and respond to customer inquiries, feedback, and complaints in a timely and professional manner.
  • Monitoring and Reporting: Monitor customer survey results and prepare reports on customer service programs in ERP/CRM systems.
  • Community Activities: Organize company functions and community activities as assigned by superiors.
  • Contract Negotiation: Prepare, explain, negotiate, and manage security technologies services agreement contracts, rates reduction, termination notices, and compensation.
  • Tenant Management: Manage tenants of multi-tenanted buildings, including incoming and outgoing tenants, and promote company services to them.
  • Digital Marketing: Support digital marketing services for the company's website and platform to existing subscribers and business associates.