Customer Service Exe.

1 week ago


Jurong Town, Singapore ST Recruitment Centre Full time

To assist the Senior Manager in the implementation of Customer Service ADMIN Tasks and Duties: Tenants & Subscribers Support**

  1. Receive and attend to Customer's Enquiry, Feedback and Complaints. - Analyze the Requests / Complaints, Channel to Relevant Staffs for Follow-up Action, and ensure all CASES are Attended to Promptly.
  2. Monitoring and Prepare Reports on Customer Survey , and Customer Service Programs in the ERP / CRM Systems.
  3. Organization of Company's Functions and Community Activities as Assigned By Superiors
  4. Preparation, Explanation, Negotiation of Our Company's Security Technologies Services Agreement Contracts , Rates Reduction , Termination Notice, including Dismantling, Compensation.
  5. Managing Tenants of Multi-Tenanted Buildings including incoming and outgoing Tenants, Promotion of Our Service to the Tenants.
  6. Digital Marketing Service Support Company's Web-site , Platform to Existing Subscribers and Business Associates.
  7. Follow Up Customers' , Subscribers' & Tenants Attendance from Web-Site. – ADMIN WORK
Additional InformationAWS + VB + CPF + PERM Staff BenefitsWorking Hrs - Mon – Fri, 8.30am – 5.30pmGood Communication and Telephone TechniqueGood Interpersonal , Writing , Analytical & Negotiation Skills.

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