Customer Service Manager

6 days ago

Jurong West, Singapore MY SARA PTE. LTD. Full time

2 years exp

**Roles & Responsibilities**

**Job Description**:
Our company is searching for a motivated and experienced customer service manager to lead our

customer service department. Your goal will be to provide outstanding customer service to our

clients by developing effective customer service procedures, implementing customer loyalty

programs, and setting customer satisfaction goals.

service position, with excellent knowledge of the latest industry trends and techniques. In

addition to being an excellent communicator (written and verbal), you will also demonstrate

strong leadership and interpersonal skills.

**Responsibilities**:

- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a

steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
- Improve customer service experience, create engaged customers and facilitate organic

growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities

**Requirements**:

- Proven working experience as a Customer Service Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field

No information added.

  • Assistant Customer Service Manager

    6 days ago

    Jurong West, Singapore Cogent Holdings Pte Ltd Full time $60,000 - $80,000 per year

    Job Description & RequirementsAssist the Manager to integrate management direction into strategy to achieve cost & continuous improvement deliverables in Customer Service & Billing area.Assist to drive & implement changes in internal quality requirements and contractual KPIs set by individual accounts.Respond to customer queries on day-to-day basis.Liaise...

  • Customer Service Specialist

    2 weeks ago

    Jurong West, Singapore OJJ FOODS PTE LTD Full time

    **SUMMARY**: As a Customer Service Specialist, you play a key role to partner with the Commercial and Operations teams to deliver exceptional customer experiences while gaining valuable insights through the use of data and technology for continuous improvement and change. **Main duties & responsibilities** - **Processing Orders**: Handle customer orders;...

  • Customer Service Representative

    4 days ago

    Jurong West, Singapore Arizona Water Company Full time

    Arizona Water Company, an investor-owned utility in Navajo Division is currently seeking an individual to work as a Customer Service Representative in the Lakeside Office. The Customer Service Representative under the supervision of the Division Management, the Customer Service Representative ("CSR") accepts and accounts for payments and...

  • Service Engineer

    6 hours ago

    Jurong West, Singapore Gacy Marine Service Pte Ltd Full time $60,000 - $120,000 per year

    Key ResponsibilitiesEngine Maintenance & Repair:Inspect, diagnose, and perform repairs, maintenance, and reconditioning of 2-stroke and 4-stroke main and auxiliary engines, crankshafts, and camshafts.Conduct installation and removal work on board vessels and in workshops.Perform mechanical and electrical troubleshooting on 2-stroke engines and associated...

  • Customer Service Executive

    2 weeks ago

    Jurong West, Singapore One Vogue Pte Ltd Full time

    Job Responsibilities: - Responsible in handling customers' enquiry and requirements - Responsible in servicing existing customers' accounts - Preparation basic export documentation (Packing list, calculation of weight and volume) - Liaising with warehouse on picking of stocks - Preparing invoices, coordinate delivery schedule - Ad-hoc duties as assigned by...

  • Customer Service Officer

    6 days ago

    Jurong West, Singapore One Vogue Pte Ltd Full time

    Job Responsibilities: - Preparation basic export documentation (Packing list, calculation of weight and volume) - Responsible in handling customers' enquiry and requirements - Responsible in servicing existing customers' accounts - Liaising with warehouse on picking of stocks - Preparing invoices, coordinate delivery schedule - Ad-hoc duties as assigned by...

  • Customer Service Manager

    1 week ago

    Jurong, Singapore KONG DENTAL (JURONG) PTE. LTD. Full time

    1 year exp **Roles & Responsibilities** This position reports to the Human Resource(HR) Director and interfaces with Kong Dental marketing managers. Kong Dental Surgery is committed to improve staff 's performance by giving in house traineeship or sending respective staff for traineeship courses at various institutions. Individual to be involved in: 1....

  • Customer Service

    2 weeks ago

    Jurong West, Singapore Prudential Ampri Cleanroom Services Pte. Ltd. Full time

    **Position: Customer Service** **Item Descriptions** 1. Receive and process Purchase Order (PO) from customer include key in into JDE until delivery of stock. 2. Responsible to raise Order Requisition for all rental garments and coordinate with Sales Person & Purchasing for buffer stock planning. 3. Follow up with customers on their open PO delivery...

  • Customer Service

    2 days ago

    Jurong West, Singapore Prudential Ampri Cleanroom Services Pte. Ltd. Full time

    **Position: Customer Service** **Item Descriptions** 1. Receive and process Purchase Order (PO) from customer include key in into JDE until delivery of stock. 2. Responsible to raise Order Requisition for all rental garments and coordinate with Sales Person & Purchasing for buffer stock planning. 3. Follow up with customers on their open PO delivery...

  • Customer Service Officer

    2 weeks ago

    Jurong West, Singapore Marquis Services Pte Ltd Full time

    Job Responsibilities: - Coordinate with vessel's Agent for delivery to vessel and other local warehouse - Preparation of delivery documents - Handles data Entry to play the delivery - Liaise with Warehouse for order picking and cargo readiness - Assist and liaise with Customers on their Adhoc requirements - Other ad-hoc duties/tasks assigned by superior -...