Customer Service Manager

2 weeks ago

Jurong West, Singapore MY SARA PTE. LTD. Full time

2 years exp

**Roles & Responsibilities**

**Job Description**:
Our company is searching for a motivated and experienced customer service manager to lead our

customer service department. Your goal will be to provide outstanding customer service to our

clients by developing effective customer service procedures, implementing customer loyalty

programs, and setting customer satisfaction goals.

service position, with excellent knowledge of the latest industry trends and techniques. In

addition to being an excellent communicator (written and verbal), you will also demonstrate

strong leadership and interpersonal skills.

**Responsibilities**:

- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a

steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
- Improve customer service experience, create engaged customers and facilitate organic

growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities

**Requirements**:

- Proven working experience as a Customer Service Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field

No information added.

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