Assistant Customer Service Manager

22 hours ago

Jurong West, Singapore Cogent Holdings Pte Ltd Full time $60,000 - $80,000 per year

Job Description & Requirements

  1. Assist the Manager to integrate management direction into strategy to achieve cost & continuous improvement deliverables in Customer Service & Billing area.

  2. Assist to drive & implement changes in internal quality requirements and contractual KPIs set by individual accounts.

  3. Respond to customer queries on day-to-day basis.

  4. Liaise with internal departments, vendors, and third parties to process order requests from customers.

  5. Maintain all shipping and tracking records of customer inventory and movement accurately using the customer's system and our WMS

  6. Assist in the processes (including BCP) and guide the team to execute them in an efficient, effective and a timely manner.

  7. Analyze and provide management & operational reports for Customer Service & Billing performance.

  8. Implement manage of changes to WMS & SAP processes with IT & external vendor.

  9. Conduct monthly accrual & billing with Billing team and liaise with stakeholders to meet KPIs.

  10. Review debtor aging and recommendation suitable recovery plan to management.

  11. Upkeep customer relationship via formal & informal channels, highlight findings to HOB for intervention.

  12. Any other duties and responsibilities assigned from time to time.

Requirements

  1. Bachelor's degree or diploma in logistics, supply chain management, business or related field

  2. 4 years of experience in third party logistics or in any supply chain operations

  3. Experienced in leading a team of customer service staff

  4. Proficiency in WMS, SAP & Microsoft Office

  5. Ability to work collaboratively with all levels of staff

  6. Ability to deliver feedback in both verbal & written manner

Others Information:

  1. Alternate Saturday

  2. Company Transport: 2 ways from Jurong East

  3. Daily meal subsidy

  4. Medical, dental & insurance benefits

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