Assistant Customer Service Manager

2 days ago

Jurong West, Singapore Cogent Holdings Pte Ltd Full time $60,000 - $80,000 per year

Job Description & Requirements

  1. Assist the Manager to integrate management direction into strategy to achieve cost & continuous improvement deliverables in Customer Service & Billing area.

  2. Assist to drive & implement changes in internal quality requirements and contractual KPIs set by individual accounts.

  3. Respond to customer queries on day-to-day basis.

  4. Liaise with internal departments, vendors, and third parties to process order requests from customers.

  5. Maintain all shipping and tracking records of customer inventory and movement accurately using the customer's system and our WMS

  6. Assist in the processes (including BCP) and guide the team to execute them in an efficient, effective and a timely manner.

  7. Analyze and provide management & operational reports for Customer Service & Billing performance.

  8. Implement manage of changes to WMS & SAP processes with IT & external vendor.

  9. Conduct monthly accrual & billing with Billing team and liaise with stakeholders to meet KPIs.

  10. Review debtor aging and recommendation suitable recovery plan to management.

  11. Upkeep customer relationship via formal & informal channels, highlight findings to HOB for intervention.

  12. Any other duties and responsibilities assigned from time to time.

Requirements

  1. Bachelor's degree or diploma in logistics, supply chain management, business or related field

  2. 4 years of experience in third party logistics or in any supply chain operations

  3. Experienced in leading a team of customer service staff

  4. Proficiency in WMS, SAP & Microsoft Office

  5. Ability to work collaboratively with all levels of staff

  6. Ability to deliver feedback in both verbal & written manner

Others Information:

  1. Alternate Saturday

  2. Company Transport: 2 ways from Jurong East

  3. Daily meal subsidy

  4. Medical, dental & insurance benefits

  • Part-time Customer Service Officer

    2 weeks ago

    Jurong West, Singapore Safra National Service Association Full time

    **We are hiring Part-Time Customer Service Officer (E1 CSO) EnergyOne Gyms - SAFRA Jurong** **Job Scopes**: - Mend SAFRA EnergyOne gym counter. - Provide SAFRA EnergyOne gym members with excellent Service Quality. - To assist members and guests on queries pertaining to SAFRA EnergyOne Membership and gym usage. - Collect all fee payments due to SAFRA...

  • Customer Service Executive

    6 days ago

    Jurong West, Singapore Cogent Holdings Pte Ltd Full time $40,000 - $60,000 per year

    Company DescriptionCogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO...

  • Customer Service Officer

    23 hours ago

    Jurong West, Singapore Commonwealth Capital Full time

    Process incoming and outgoing customer’s orders - Follow up on customer’s requests and scheduled orders - Liaise with warehouse on picking and packing matters - Generate picking lists and delivery orders for warehouse and transport departments - Response to customer’s complaints - Other ad hoc duties as assigned by the Manager **Job Requirement** -...

  • Sales Manager

    2 weeks ago

    West Region, Singapore General manager Full time $104,000 - $130,878 per year

    Develop and execute the sales strategy for specialty chemical products in assigned territories/markets.Identify and develop new customers, applications, and markets.Manage and grow existing key accounts, ensuring customer satisfaction and retention.Achieve or exceed sales targets, profit margins, and growth objectives.Conduct market research to identify...

  • Customer Service Assistant Manager

    2 weeks ago

    West Region, Singapore KWE-Kintetsu World Express (S) Pte Ltd Full time $90,000 - $120,000 per year

    Job DescriptionsTo lead and manage Customer Service Team.To lead Project Management and Implementation (Initiatives on Task Management / Timeline Management).To manage and initiate contract renewal negotiation for existing customers.To initiate discussion with existing customers to explore for new business opportunities, expansion and value-added service.To...

  • Customer Service Executive

    3 days ago

    Jurong West, Singapore Goodcrop Pte Ltd Full time

    **Job Description**: Building customer relations to deliver optimal sales and aftersales support to our clients. Customer interaction includes online platforms messengers and live chats. Ability to effectively work with a team. Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to...

  • Customer Service Coordinator

    2 weeks ago

    Jurong West, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding / Logistics - Position Title**:Customer Service Coordinator (Logistics)**: - Working Location: Jurong West - Working Hours**:5 days, Monday - Friday (8:30 am - 5:30 pm)**: - Salary Package**:Basic up to $3,000 + Variable bonus**: - Duration: Permanent **Key Responsibilities** - Manage and maintain current...

  • Customer Service Coordinator

    2 weeks ago

    Jurong West, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding / Logistics - Position Title**:Customer Service Coordinator (Logistics)**: - Working Location: Jurong West - Working Hours**:5 days, Monday - Friday (8:30 am - 5:30 pm)**: - Salary Package**:Basic + Variable bonus**: - Duration: Permanent **Key Responsibilities** - Manage and maintain current and new...

  • Customer Service Coordinator

    23 hours ago

    Jurong West, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding / Logistics - Position Title**:Customer Service Coordinator (Logistics)**: - Working Location: Jurong West - Working Hours**:5 days, Monday - Friday (8:30 am - 5:30 pm)**: - Salary Package**:Basic up to $3,000 + Variable bonus**: - Duration: Permanent **Key Responsibilities** - Manage and maintain current...

  • Customer Service Coordinator

    6 days ago

    Jurong West, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding / Logistics - Position Title**:Customer Service Coordinator (Logistics)**: - Working Location: Jurong West - Working Hours**:5.5 days, Monday - Saturday (8:30 am - 5:30 pm/8 am - 12 pm)**: - Salary Package**:Basic + Variable bonus**: - Duration: Permanent **Key Responsibilities** - Manage and maintain...