Customer Service Executive

4 days ago

Jurong West, Singapore Cogent Holdings Pte Ltd Full time $40,000 - $60,000 per year

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia

Role Description

We are looking for a Customer Service Officer / Executive at SH Cogent Logistics Pte Ltd. The officer will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations in their logistics needs.

Responsibilities

  1. Maintain business relationship with customers. Attend to customer's enquiries and ensure all the job requirements in their orders are fulfilled.
  2. Perform job creation for trucking / storage activities. Monitor progress of job order and shipments adhering to deadlines or specified dates.
  3. Communicate to operations staff the customers' trucking or storage requirements so that operations team will carry out the trucking or storage or shipment activities.
  4. Monitor job and provide timely updates for shipment, including updating of container details into system.
  5. Advise customers on delivery schedule / inventory report.
  6. Maintain inventory report and undertake monthly closing of trucking jobs.
  7. Assist in billing, issuance of debit notes and credit notes and accruals.
  8. Ensure proper documentation and filling of invoices and job sheets.
  9. Assist in permit declaration for job orders when required.
  10. Attend to customers' feedback and complaints and work with superior to assist with the findings and reporting of the complaints.
  11. Assist superior to implement improvement plans for the team.
  12. Assist in ad-hoc quotation or commercial rates requests from customers.
  13. Assist superior to gather data and perform reporting as and when required.

Requirements

  1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
  2. Experience in customer service / shipping documentation role in a 3PL company.
  3. Experience with TradeNet is an advantage.
  4. Able to perform overtime when necessary.

Other Information:

  1. Alternate Saturdays (Mon - Fri: 8.30am - 5.45am, alternate Sat: 8.30am pm)
  2. 2 ways company transport @ Jurong East
  3. Daily meal subsidies
  4. In-house gym
  5. Dental, medical, insurance benefits

  • Customer Service Executive

    2 weeks ago

    Jurong East, Singapore A & I Tax Service Pte. Ltd. Full time $2,000 - $30,000 per year

    We are an accounting and corporate secretarial firm.Job ResponsibilitiesIssue quotations and negotiate price Reply to customers' enquiries Provide after-sales service to enhance good relationship with customersJob Requirements- Diploma / Degree (Studied in Business Management will be an advantage)Good communication skills in English and MandarinJob Types:...

  • customer service executive

    2 weeks ago

    West Region, Singapore PO SAN TRANSPORTATION Full time $30,000 - $60,000 per year

    Customer Service Executive (Logistics | 5.5-Day Work Week)Location: Pioneer, SingaporeWork Schedule : 5.5 DaysJoin our company in the logistics and transport sectorWe're looking for a proactive and detail-oriented Customer Service Executive to handle job order entries, coordinate with the Operations team, and provide frontline support to our valued clients....

  • Customer Service Executive

    2 weeks ago

    West Region, Singapore Absolute Kinetics Consultancy Pte Ltd Full time $104,000 - $130,878 per year

    About the role We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson, Central Region or...

  • Assistant Customer Service Manager

    18 hours ago

    Jurong West, Singapore Cogent Holdings Pte Ltd Full time $60,000 - $80,000 per year

    Job Description & RequirementsAssist the Manager to integrate management direction into strategy to achieve cost & continuous improvement deliverables in Customer Service & Billing area.Assist to drive & implement changes in internal quality requirements and contractual KPIs set by individual accounts.Respond to customer queries on day-to-day basis.Liaise...

  • Customer Service Executive

    2 weeks ago

    West Region, Singapore Pasona Singapore Pte. Ltd. Full time $30,000 - $35,000 per year

    Location: Jurong EastPosition: Customer Service Executive Job ID: CKSalary: Basic up to $3,500 + AWSResponsibilities:• Oversee the day-to-day management of all aspects of customer service.• Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned.• Promote excellent customer service and ensure...

  • Customer Service Executive

    2 weeks ago

    West Region, Singapore United Resources Marketing Services Pte Ltd Full time $40,000 - $60,000 per year

    Job OverviewWe are seeking a detailed-oriented Customer Service Executive to be the backbone of our sales operations in our Pioneer, West region office. This full-time role directly impacts company success by ensuring smooth order processing and providing exceptional customer service and support to our valued clients.Role and Responsibilities:Drive efficient...

  • Customer Service Executive

    2 weeks ago

    West Region, Singapore Anradus Pte. Ltd. Full time $30,000 - $50,000 per year

    Customer Service Executive / Customer Service Coordinator # Industry/ Organization TypeFreight Forwarding / ConstructionPosition TitleCustomer Service Executive / Customer Service CoordinatorWorking LocationWestWorking Hours5 days (Mon-Fri: 9am-5.30pm)Salary PackageUp to $3,500 + OT + Allowances + BonusDurationPermanent Role Key ResponsibilitiesSupport...

  • Customer Service Executive

    2 weeks ago

    West Region, Singapore Chasen Logistics Services Limited Full time $40,000 - $80,000 per year

    Key Responsibilities & Duties:As a Customer Service Executive at Chasen Logistics Services Limited, you will be the primary liaison between the company and our valued/potential clients. You are responsible for ensuring a high level of customer satisfaction through timely, accurate, and professional service delivery across various logistics and...

  • Customer Service Executive

    2 weeks ago

    West Region, Singapore Markono Group Pte. Ltd. Full time $40,000 - $60,000 per year

    Job Title: Executive, Business DevelopmentKey Responsibilities:Continuously assess customer satisfaction levels for assigned accounts through surveys, calls, or meetings.Ensure customers are satisfied with the products and services provided by gathering regular feedback.Provide support to the immediate manager in meeting customer requirements.Coordinate with...

  • Customer Service

    2 weeks ago

    Jurong West, Singapore Prudential Ampri Cleanroom Services Pte. Ltd. Full time

    **Position: Customer Service** **Item Descriptions** 1. Receive and process Purchase Order (PO) from customer include key in into JDE until delivery of stock. 2. Responsible to raise Order Requisition for all rental garments and coordinate with Sales Person & Purchasing for buffer stock planning. 3. Follow up with customers on their open PO delivery...