Customer Service Executive

Company DescriptionCogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO...

Globally Recognized CompanyCompetitive Rewards and BenefitsCareer Growth and Development PathwaysRequirements:Respond promptly and professionally to customer inquiries, service requests, and complaintsHandle customer feedback or complaints and follow up to ensure resolutionServe as the first point of contact for customers via phone, email, and in-person...

Job ResponsibilitiesPrepare sales orders, delivery orders, invoices and other necessary documentsAttend to customers queries with prompt and professional serviceEnsure timely execution of customers' ordersCommunicate with customers via various channels.Liaise with internal departments and/or third parties to process order requests from customers.Maintain...

Job ScopeMaintain efficient operations at the control centre, upholding the highest standards of customer service.Oversee and coordinate daily tasks to ensure a seamless control centre operation.Collaborate with team members to evaluate lapse, rectify, and recommend changes.Efficiently manage and control inventory to meet customer demands.Responsibly handle...

The Job:Respond to customer enquiries on product availability and pricing enquiriesProcess all orders received and coordinating of shipments both local and overseasPerform shipment coordination with Freight forwarding agents for Inbound and Outbound LogisticVerify products and pricing accuracy, endorse and acknowledge receipt of ordersData entry of all...

Job Description & RequirementsAssist the Manager to integrate management direction into strategy to achieve cost & continuous improvement deliverables in Customer Service & Billing area.Assist to drive & implement changes in internal quality requirements and contractual KPIs set by individual accounts.Respond to customer queries on day-to-day basis.Liaise...

DUTIES & RESPONSIBILITIESLead the Customer Service team to achieve higher standard of service to all customers.Serving needs of all existing customers.Pre-sales role prospecting, presenting and closing deals.Resolve problems and handle complaints in a timely manner.Perform and report on sales performance analytics.Propose innovative solutions and ideas to...

SCOPE:This position is responsible for overseeing daily office operations and providing administrative and customer service support to APAC Customer Service team. The role requires coordination across departments, ensuring operational efficiency, regulatory compliance and high-quality customer interactions.REPORTING RELATIONSHIP:This role reports to the...

Responsibilities:Prepare Sales Quotation to customer and follow up via email.Prepare Sales Order Acknowledgement upon receipt of customer's Purchase Order.Follow up on Back Orders to Delivery and Invoicing process.Schedule of goods delivery to customers.Follow up closely on payments and send weekly payment reminders.Working Hours:7:45am - 5:00pm (Monday -...

Responsibilities:Takes in all order from customers locally and overseas and process them before handling over the operations teamEnsure customer are constantly updated on their shipment status or requestEnsure smooth operation of airfreight and sea freight shipment. Import and export and crosstradeMaintaining a good relationship with overseas agent and...