Customer Service Executive
20 hours ago
You will be the voice and face of our company, bridging operations and clients to ensure every order, delivery and request runs seamlessly.
Key Responsibilities:
Handle customer enquiries via communication channels such as phone, email and WhatsApp in a professional and timely manner;
Coordinate laundry pickup and delivery schedules with operations and logistics teams;
Prepare service quotations, delivery orders and billing documents;
Maintain accurate records of customer transactions and service feedback;
Follow up proactively on service issues, customer complaints and resolution tracking;
Build positive, long-term relationships with clients to enhance customer satisfaction and loyalty.
What We are Looking For:
Minimum GCE 'O' Level/Diploma in Business, Hospitality or equivalent
At least 1–2 years of experience in customer service /client coordination
Strong communication and interpersonal skills
Proactive, resourceful and customer-oriented with good problem-solving attitude
Comfortable using Microsoft Office, data entry and basic ERP/CRM systems
If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.
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