Customer Service Executive

10 hours ago

West Region, Singapore The Supreme HR Advisory Pte Ltd Full time $3,000 - $3,500 per year
  • Singapore Based (Tuas, Company Transport / Transport Allowance $120 if candidate possess own transport)
  • 5 Days work per week (8am to 5pm)
  • Salary: $3000 to $3500 + AWS
  • Minimum Diploma in Service Management, Business, or a related field. + At least 2 years of relevant experience are preferred.
  • Career Progression Opportunities

Job scope

  • Respond promptly and professionally to customer inquiries, service requests, and complaints.
  • Handle customer feedback or complaints and follow up to ensure resolution.
  • Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
  • To receive all enquiries, take note of the caller's particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
  • Monitor and manage collection schedules and purchase order.
  • Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
  • To maintain and upkeep the filling system and NAV software on all aspects of waste information.
  • Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
  • To update customer database in respect of customers and potential customers.
  • Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.
SCA-vicky-wee

Wee Yuan Huan

Reg No: R

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

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