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Customer Service Executive
3 weeks ago
Industry: Food Manufacturing
Working Location: Senoko
Working Schedule: 5.5 days work week
Monday to Friday: 8.20AM - 5.45PM
Saturday: 8.30AM PM (Alternate Saturdays)
Responsibilities
- Accurately process customer orders through the company's designated systems or software.
- Handle customer enquiries promptly via phone, email, or chat, addressing questions related to orders, deliveries, or products.
- Work closely with the sales and logistics teams to ensure smooth and timely order fulfilment, resolving any issues or discrepancies when needed.
- Maintain up-to-date and accurate documentation of customer interactions, order details, changes, and cancellations.
- Assist in managing customer complaints or escalations, aiming for effective resolutions and high customer satisfaction.
- Support the improvement of customer service workflows and procedures to enhance overall efficiency and service standards.
- Share customer insights and feedback with management to help improve products, services, or processes.
Qualifications
- GCE 'N' or 'O' Levels, or equivalent qualification.
- Strong written and verbal communication skills with a customer-focused mindset.
- Ability to multitask and stay organised in a fast-paced environment while maintaining strong attention to detail.
- Good problem-solving abilities and the capability to handle difficult situations professionally.
- Proactive, service-oriented attitude with a commitment to delivering excellent customer experiences.
- Prior customer service experience, preferably within food service or hospitality, is an advantage.
- Proficiency in order-processing systems; experience with SAP S/4HANA is a plus.
HOW TO APPLY:
We would like to invite interested applicants to click on the "APPLY NOW" button
We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
Allison Ng Kim Lian
Registration no. R1986496EA
License: 12C6253
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