Customer Service Executive

2 weeks ago

West Region, Singapore Adecco Personnel Pte Ltd. Full time

The Opportunity:

Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join their business permanently Reporting to the Customer Service Manager, the successful incumbent will handle order processing activities through SAP and liaise with the manufacturing plant, warehouse and forwarders to ensure cargo ships out to customers on time.

  • Permanent, Full-time opportunity
  • Location: West region
  • Working hours: Monday - Friday, 8.30am to 5.30pm

The Job:

  • Provide precise, accurate, and reliable support while being flexible to changes and priorities.
  • Escalate serious complaints or issues and collaborate with colleagues or management to find optimal solutions.
  • Identify common problems, suggest improvements, and share customer feedback with relevant teams to enhance products and services.
  • Protect customer confidentiality and build trust.
  • Process client orders using SAP ERP software, verify technical details, and manage priorities or emergencies.
  • Coordinate with the planning department to verify stock availability and organize shipments, deliveries, and import/export documentation (e.g., packing lists, delivery notes, safety data sheets, bills of lading, AWB).
  • Liaise with third-party warehouses for inbound/outbound shipments, courier arrangements, and stock-taking activities.
  • Create customer accounts, generate invoices, monitor payment deadlines, and follow up on overdue invoices or advance payments.
  • Handle LC negotiations with customers and banks and prepare purchase requisitions for non-standard materials.
  • Ensure compliance with export control procedures, regulations, and certifications, including the creation of Certificates of Origin and other export documents.
  • Act as a liaison between customers and management to enhance the overall customer experience.
  • Communicate customer feedback to technical and marketing teams, ensuring continuous improvement.
  • Work closely with the commercial team to resolve customer order issues and ensure on-time deliveries to meet monthly sales targets.
  • Support freight cost assessments and provide input for sales quotations.

The Talent:

  • Minimum 2 years of experience in Customer Service, Sales Operations, or Order Management within a manufacturing, industrial, or B2B environment.
  • Hands-on experience with SAP ERP, specifically the Sales & Distribution (SD) module and relevant T-codes.
  • Proven experience handling Letters of Credit (LC).
  • Strong working knowledge of import/export operations, shipping documentation, and export compliance requirements.
  • Able to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
  • Communicates professionally with internal and external stakeholders and demonstrates a customer-focused mindset.

Next Steps:

  • Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
  • Apply through this application or send your resume to in MS Word Copy. We'd would be happy to hear from you

Charmaine See

Direct Line:

EA License No: 91C2918

Personnel Registration Number: R2199181

  • Customer Service Executive

    1 week ago

    West Region, Singapore The Supreme HR Advisory Pte Ltd Full time

    Customer Service ExecutiveLocation: TuasCompany Transport / Transport Allowance $120 if candidate possess own transportMonday to Friday (8am to 5pm)Basic: $3300 to $3500RequirementsMinimum Diploma in Service Management, Business, or a related field.At least 2 years of relevant experience are preferred.Job scopeRespond promptly and professionally to customer...

  • Customer Service Executive

    3 days ago

    West Region, Singapore Chasen Logistics Services Limited Full time

    Key Responsibilities & Duties:As a Customer Service Executive at Chasen Logistics Services Limited, you will be the primary liaison between the company and our valued/potential clients. You are responsible for ensuring a high level of customer satisfaction through timely, accurate, and professional service delivery across various logistics and...

  • Customer Service Executive

    2 weeks ago

    West Region, Singapore Adecco Personnel Pte Ltd. Full time

    The Opportunity: Adecco is partnering with a Japanese multinational client, and we are currently looking for a Customer Service Executive to join their business. Reporting to the Supply Chain Manager, this position requires the incumbent to handle high-volume of purchase orders and strong grounding in Incoterms, international logistics, and cost control....

  • Customer Service Executive

    2 weeks ago

    West Region, Singapore Adecco Personnel Pte Ltd. Full time

    -The Opportunity: Adecco is partnering with a Japanese multinational client, and we are currently looking for a Customer Service Executive to join their business. Reporting to the Supply Chain Manager, this position requires the incumbent to handle high-volume of purchase orders and strong grounding in Incoterms, international logistics, and cost control....

  • Marketing and Customer Service Executive

    1 week ago

    West Region, Singapore Good Job Creations (Singapore) Pte Ltd Full time

    Job Order: Responsibilities:Marketing (70%) Develop and execute marketing strategies to promote the company's security products and services.Create and manage marketing collateral across digital and offline channels, including website content, social media, email campaigns, and promotional materials.Work closely with Sales and internal teams to support lead...

  • Customer Service Executive

    2 weeks ago

    West Region, Singapore SGS Testing & Control Services Singapore Full time

    Primary responsibilities:Deliver and maintain high-quality customer service.Attend to client's enquiry and provide quotations.Specific responsibilities:Provide quotation to clients.Promote and sell serviceP.O. follow-up and update to Job System (if applicable)D.O. issuance (if applicable)Attend to clients' enquiry/request, e.g. phone-in or email...

  • Customer Service Engineer

    3 days ago

    West Region, Singapore ALLIED SEARCH PTE. LTD. Full time

    Competitive Remuneration PackageGood Career Exposure and GrowthIslandwide Company Transport ProvidedAs a Customer Service Engineer, you will be responsible for the following duties:Coordinate with departmental managers to address equipment, customer, and staff-related matters.Initiate and arrange work orders to carry out approved job requests.Monitor and...

  • Customer Service Advisor

    5 days ago

    West Region, Singapore CROWN WORLDWIDE SINGAPORE Full time

    As an Advisor in the Logistics division of Crown Worldwide Group, you will serve as the frontline representative, delivering outstanding customer service and expert guidance to our clients. You will be responsible for managing customer interactions, ensuring service excellence, and upholding Crown's core values in all aspects of communication. This role...

  • Customer Service Executive

    1 week ago

    East Region, Singapore HR Focus Full time

    What We're Looking For:Customer Service Executive who has strong automotive knowledge and relevant experience in the industry. The ideal candidate will be comfortable discussing vehicle-related inquiries and providing excellent support to our customers.1 to 2 years of experience in customer service.Strong analytical and reporting skills.Able to communicate...

  • Customer Service Executive

    1 week ago

    Central Region, Singapore STAR CONCORD PTE LTD Full time

    Job DescriptionReview customer inquiries for the company's import and export freight and logistics business scopesPrepare accurate and detailed quotations for customersClarify and negotiate proposals with customers to ensure customer satisfactionReview customer orders to ensure consistency with quotations offeredPrepare and process import and export shipping...