Customer Service Executive

1 day ago

Central Region, Singapore STAR CONCORD PTE LTD Full time $40,000 - $60,000 per year

Job Description

  • Review customer inquiries for the company's import and export freight and logistics business scopes
  • Prepare accurate and detailed quotations for customers
  • Clarify and negotiate proposals with customers to ensure customer satisfaction
  • Review customer orders to ensure consistency with quotations offered
  • Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner
  • Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently
  • Take appropriate actions for non-conforming services and provide feedback for continual improvement
  • Perform necessary corrective and continual improvement actions and programs as directed by management
  • Candidate will be assigned to a specific department based on their experience in Import, Export, Customer Service or Sales.
  • Candidates with no prior experience but with the right attitude will also be considered.
  • Physical Interview is required.

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