Customer Service Executive

7 hours ago

Central Region, Singapore STAR CONCORD PTE LTD Full time $40,000 - $80,000 per year

Job Description

  • Devise and execute strategies to streamline export operations and enhance efficiency.
  • Oversee and coordinate the export process to ensure timely loading of shipments and compliance with regulations.
  • Prepare, review, and manage export documentation such as bookings, invoices, shipping documents, pre-alerts, and cargo status updates.
  • Ensure data entry accuracy into the system.
  • Collaborate with freight forwarders, carriers, co-loaders, and logistics partners to arrange shipments and negotiate competitive rates.
  • Stay informed and up-to-date with international trade laws, regulations, and compliance requirements.
  • Address and resolve any issues or delays encountered during the shipment process.
  • Analyse market trends, identify potential trade routes, and develop strategies accordingly.
  • Work closely with internal teams including sales, customer service, DG, and import pricing to ensure seamless export operations.
  • Maintain precise records of shipment costs in compliance with established procedures and KPIs to meet ISO standards.
  • Adhere to Export SOPs while performing assigned duties and responsibilities.
  • Candidates with no prior experience but with the right attitude will also be considered.
  • Physical Interview is required.

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