Customer Service Executive

4 days ago

Central Region, Singapore RK Creatives Full time $42,000 - $54,000 per year

JOB PURPOSE:

Remuneration: $3,500 to $4,500 (commensurate with experience)

5 days work week

Key Requirements:

* A confident and effective team player; able to work independently and under pressure

* Strong communication skills required

* Preparation of necessary paperwork for onboarding of new transactions

* Ensure a positive client experience by following-up and resolving customer service-related issues in an appropriate and timely manner

* Meeting and maintaining high level of frontline service

Key Responsilbilities:

You are required to:


• Reach out to company existing active & non-active client base


• Manage internal customers for order management and attend to their inquiries


• Attend to clients' ad hoc requests and enquiries from various channels including face-to-face, phone, email, or Non face-to-face video conference.


• Actively update clients by sending EDMs


• Introduce new services to existing clients


• Manage and service Client portfolio


• Must be good with technology

What to expect:


• Fast-paced and dynamic environment


• Professional Skill upgrading opportunities (selected)


• Attractive incentives

Job Highlights

* Excellent staff welfare

* Professional Skill upgrading opportunities

* Dynamic working environment

* Hybrid Working Model

Entry Level are welcome to apply

Minimum of 2 or more years of related working experience may be considered for the Senior positions

Company profile

Our client is one of Singapore's longest-established and leading Financial Institutions

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