Customer Service Executive

1 day ago

Central Region, Singapore Kanry Search Full time $33,000 - $60,000 per year
  • MNC in Industrial Equipment Industry
  • Central area (walking distance from MRT)
  • Basic up $3300 + Bonus + Transport allowance + 14 days AL
  • Monday – Friday (9am – 6pm)
  • 1-2 Saturdays per month (rotate within teams with extra allowance provided)
  • Benefits: Medical, including Dental, specialist, health screening
  • 1 year contract renewable/ convertible to permanent

Key Responsibilities:

  • Efficiently manage a high volume of sales quotations and orders, ensuring accuracy and timely processing, including correction of item or part number discrepancies.
  • Provide prompt and professional assistance to customer enquiries via phone, email, and live chat.
  • Handle customer claims related to shipment delays, product defects, pricing errors, and other issues with a solutions-focused approach.
  • Work closely with both internal teams and external partners to address and resolve order-related issues, including coordinating lead time adjustments with suppliers.
  • Actively promote the use of the company's online platform to customers for a more seamless ordering experience.

Please submit your updated resume by using the APPLY NOW button

"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Kanry Search Singapore Pte Ltd's PDPA and e2i's PDPA."

Kanry Search Singapore Pte Ltd | 24C2261

Cheryl Lee | R

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