Customer Service Executive

2 weeks ago

Central Region, Singapore INDIGO GROUP Full time $40,000 - $60,000 per year

Responsibilities:

  • Conduct administrative and operational tasks.
  • Work towards company target as a team and maximise student retention.
  • Delivery professional and high-quality service experience.
  • Identify customers' needs and maintaining a continuous high level of customer service delivery and satisfaction.
  • Ensure proper check-in management is practiced at the centre.
  • Assist with crowd management during peak period.
  • Work closely with the Sales enrolment team and provide regular feedbacks and insights to achieve greater customer intimacy.
  • Proactively attend to customers' feedback and challenges in a professional manner.
  • Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
  • Drive efforts to improve operational processes and systems.
  • Perform any other duties and responsibilities as and when assigned by Management.

Requirements:

  • Required to work on both weekend
  • Must also be able to liaise & effectively communicate with Mandarin speaking students / parents
  • At least 2 to 3 years of working experience in operations and customer service
  • Excellent command of spoken and written English
  • Good communication and interpersonal skills
  • Highly motivated and positive-minded
  • Able to work in a fast-paced environment
  • Prior experience in the private education industry would be an added advantage

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