Customer Service Executive

2 weeks ago

Central Region, Singapore Owndays Singapore Pte Ltd Full time $30,000 - $60,000 per year

Customer Service:

  • Manage high volume of phone calls, online platform and social media and provide response to all while maintaining high quality of services and performance standards.
  • Answer enquiries and provide information pertaining to queries, complaints and feedback
  • Schedule appointments for customers who inquire.
  • Handle customer complaints and ensure timely resolution within required guidelines.
  • Ensure optimal level of customer satisfaction at all times
  • Escalate and work with various team for complicated issues, and ensure issues are resolved properly
  • Provide ideas to improve customer experience
  • Continuously aim to provide a satisfactory response to guests in accordance with key performance indicators.
  • Daily report to be submitted and tally daily

Ecommerce:

  • Manage daily orders in detailed manner without any errors.
  • Provide Customer Service via Email by answering all customer emails in timely manner.
  • Ensure parcel is packed nicely and arrange for delivery vendor for pick up
  • Liaise with Lab and shops for stock and lenses arrangement
  • Ensure sales are tally with the daily sales
  • Liaise with customers via email or message for updated prescription

Requirements:

  • Min diploma holder in any fields
  • At least 2 years working experience in customer service and communication roles in a fast-paced environment
  • Excellent written and verbal communication skills
  • Hands-on, a multi-tasker who is detailed, patience, analytical and a problem solver
  • Able to work on weekends and public holidays
  • Comfortable working over the weekend

Interested applications are invited to send your updated resume in MS Word format via Apply Now.

We regret only shortlisted applicants will be notified.

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