Customer Service

2 weeks ago

Central Region, Singapore ANAKE RETAIL PTE. LTD. Full time $104,000 - $130,878 per year

Key Responsibilities:

Customer Service Duties:

  • Handle all incoming phone calls and emails in a professional and timely manner.
  • Retrieve and manage client records, ensuring accuracy and confidentiality.
  • Handle customer complaints and service recovery with tact and professionalism.
  • Schedule and manage facial appointments; coordinate with therapists to ensure proper timing and allocation.
  • Ensure all facial service records and treatment histories are updated and accurate in the system.
  • Assist in exploring, planning, and executing a customer membership/loyalty programme.
  • Set up new client packages in the system.
  • Provide detailed and accurate information to clients regarding services, promotions, and ongoing packages.
  • Conduct follow-ups with clients for feedback and ensure post-service satisfaction.

Administrative Duties:

  • Administrative support to Finance and HR team, including filing, scanning, and data entry.
  • Assist in preparing and maintaining reports, service records, and customer files.
  • Assist with ad-hoc tasks and projects as required by the management team.

Requirements:

  • Minimum 2 years of experience in customer service and administrative roles, preferably in the beauty wellness and F&B industry.
  • Experience in scheduling systems and CRM software is preferred.
  • Organized, detail-oriented, and capable of multitasking in a fast-paced environment.
  • Strong interpersonal skills and a customer-first mindset.
  • Ability to work independently and take initiative.

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