Customer Service Associate

2 days ago

Central Region, Singapore The Learning Lab Full time $2,000 - $3,000 per year

Purpose of job:

We are seeking a Customer Service Associate, to assist the team in frontline operations at the front desk ensuring smooth operations. You will need to display a professional image by delivering high-quality service experience and accurate information to customers.

Accountabilities, responsibilities, and main duties:

  • Ability to deliver professional and high-quality service experience in a customer-facing role
  • Identify customers' needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction
  • Taking ownership of customers' problems and follow through effectively and efficiently to resolution
  • Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
  • Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience

Requirements:

  • Possess at least a Diploma in any field
  • Able to work with 3 weekdays and 2 weekends schedule and shift hours
  • Proficient in English and bilingual to communicate effectively with customers
  • Computer literacy
  • Candidates who have worked in the hospitality and service industry are preferred
  • Able to work in a fast-paced environment
  • Possess emotional maturity and passion for customer service
  • Equipped with good mediation and persuasive skills
  • Positive, outgoing personality with a professional disposition

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