Customer Service Executive

22 hours ago

West Region, Singapore SGS Testing & Control Services Singapore Full time $30,000 - $60,000 per year

Primary responsibilities:

  • Delivery and maintain client services.
  • Attend to client's enquiry and provide quotations.

Specific responsibilities:

  • Provide quotation to clients.
  • Promote and sell service
  • P.O. follow-up and update to Job System (if applicable)
  • D.O. issuance (if applicable)
  • Attend to clients' enquiry/request, e.g. phone-in or email clients.
  • Maintain clients' database.
  • Recall equipment from clients and follow up (if applicable)
  • Equipment scheduling for delivery, collection, sub-con and on-site calibration schedule (if applicable)
  • Draw prospect list and forward it to Business manager / Sales to follow up on the leads
  • Ask for more business while interacting with customers
  • Follow-up on outstanding payment from clients
  • Constantly strive to deliver outstanding services
  • Listen to and anticipate the client's needs and pains to offer the most suitable solution
  • Always act in a friendly and reliable manner
  • Act upon client feedback
  • Manage timely trouble shooting and assist customers as necessary
  • Ensure availability to customers
  • Build and foster collaboration with internal teams involved in service delivery
  • Identify, act upon and follow up client reported issues and inform the sales, operations and KAM teams as appropriate
  • Constantly listen to the voice of the market
  • Proactively keep in touch with the client base to strengthen relationships and ensure retention
  • Exceed regular service level and provide extra-mile support
  • Be abreast of SGS new products and services and propose them to customers as appropriate
  • Go beyond clients' core business to identify new opportunities
  • Act upon or forward business opportunities beyond sphere of influence to the sales team
  • Promote a positive image of SGS
  • At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
  • At all times, comply with SGS Code of Integrity and Professional Conduct
  • Assist in the retention of key existing customers.
  • Perform any other responsibilities as assigned by the Management.
  • Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity
  • Any other duties as assigned

Requirements:

  • Diploma in Business, Engineering or equivalent field.
  • At least one year of business related or sales experience.
  • Well-versed in office skill tools.
  • Must be a team player with a customer service oriented mindset.
  • Able to work independently with minimum supervision.
  • Able to interact well with peers, management and clients.
  • Ensure information are correct between system and equipment.
  • Good communication, negotiation and interpersonal skills
  • Acts quickly and responsively
  • Works well under pressure in a fast-paced environment.
  • Fluent in English and local language
  • Applies judgment and acts according to the SGS Standards of Ethics & Integrity.

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