Customer Service Executive

8 hours ago

West Region, Singapore SGS Testing & Control Services Singapore Full time $30,000 - $60,000 per year

Primary responsibilities:

  • Delivery and maintain client services.
  • Attend to client's enquiry and provide quotations.

Specific responsibilities:

  • Provide quotation to clients.
  • Promote and sell service
  • P.O. follow-up and update to Job System (if applicable)
  • D.O. issuance (if applicable)
  • Attend to clients' enquiry/request, e.g. phone-in or email clients.
  • Maintain clients' database.
  • Recall equipment from clients and follow up (if applicable)
  • Equipment scheduling for delivery, collection, sub-con and on-site calibration schedule (if applicable)
  • Draw prospect list and forward it to Business manager / Sales to follow up on the leads
  • Ask for more business while interacting with customers
  • Follow-up on outstanding payment from clients
  • Constantly strive to deliver outstanding services
  • Listen to and anticipate the client's needs and pains to offer the most suitable solution
  • Always act in a friendly and reliable manner
  • Act upon client feedback
  • Manage timely trouble shooting and assist customers as necessary
  • Ensure availability to customers
  • Build and foster collaboration with internal teams involved in service delivery
  • Identify, act upon and follow up client reported issues and inform the sales, operations and KAM teams as appropriate
  • Constantly listen to the voice of the market
  • Proactively keep in touch with the client base to strengthen relationships and ensure retention
  • Exceed regular service level and provide extra-mile support
  • Be abreast of SGS new products and services and propose them to customers as appropriate
  • Go beyond clients' core business to identify new opportunities
  • Act upon or forward business opportunities beyond sphere of influence to the sales team
  • Promote a positive image of SGS
  • At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
  • At all times, comply with SGS Code of Integrity and Professional Conduct
  • Assist in the retention of key existing customers.
  • Perform any other responsibilities as assigned by the Management.
  • Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity
  • Any other duties as assigned

Requirements:

  • Diploma in Business, Engineering or equivalent field.
  • At least one year of business related or sales experience.
  • Well-versed in office skill tools.
  • Must be a team player with a customer service oriented mindset.
  • Able to work independently with minimum supervision.
  • Able to interact well with peers, management and clients.
  • Ensure information are correct between system and equipment.
  • Good communication, negotiation and interpersonal skills
  • Acts quickly and responsively
  • Works well under pressure in a fast-paced environment.
  • Fluent in English and local language
  • Applies judgment and acts according to the SGS Standards of Ethics & Integrity.

  • customer service executive

    6 days ago

    West Region, Singapore PO SAN TRANSPORTATION Full time $30,000 - $60,000 per year

    Customer Service Executive (Logistics | 5.5-Day Work Week)Location: Pioneer, SingaporeWork Schedule : 5.5 DaysJoin our company in the logistics and transport sectorWe're looking for a proactive and detail-oriented Customer Service Executive to handle job order entries, coordinate with the Operations team, and provide frontline support to our valued clients....

  • Customer Service Executive

    6 days ago

    West Region, Singapore Absolute Kinetics Consultancy Pte Ltd Full time $104,000 - $130,878 per year

    About the role We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson, Central Region or...

  • Customer Service Executive

    6 days ago

    West Region, Singapore Pasona Singapore Pte. Ltd. Full time $30,000 - $35,000 per year

    Location: Jurong EastPosition: Customer Service Executive Job ID: CKSalary: Basic up to $3,500 + AWSResponsibilities:• Oversee the day-to-day management of all aspects of customer service.• Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned.• Promote excellent customer service and ensure...

  • Customer Service Executive

    6 days ago

    West Region, Singapore United Resources Marketing Services Pte Ltd Full time $40,000 - $60,000 per year

    Job OverviewWe are seeking a detailed-oriented Customer Service Executive to be the backbone of our sales operations in our Pioneer, West region office. This full-time role directly impacts company success by ensuring smooth order processing and providing exceptional customer service and support to our valued clients.Role and Responsibilities:Drive efficient...

  • Customer Service Executive

    6 days ago

    West Region, Singapore Anradus Pte. Ltd. Full time $30,000 - $50,000 per year

    Customer Service Executive / Customer Service Coordinator # Industry/ Organization TypeFreight Forwarding / ConstructionPosition TitleCustomer Service Executive / Customer Service CoordinatorWorking LocationWestWorking Hours5 days (Mon-Fri: 9am-5.30pm)Salary PackageUp to $3,500 + OT + Allowances + BonusDurationPermanent Role Key ResponsibilitiesSupport...

  • Customer Service Executive

    6 days ago

    West Region, Singapore Markono Group Pte. Ltd. Full time $40,000 - $60,000 per year

    Job Title: Executive, Business DevelopmentKey Responsibilities:Continuously assess customer satisfaction levels for assigned accounts through surveys, calls, or meetings.Ensure customers are satisfied with the products and services provided by gathering regular feedback.Provide support to the immediate manager in meeting customer requirements.Coordinate with...

  • Customer Service Admin

    6 days ago

    Central Region, Singapore Richdale International Executive Search Pte Ltd Full time $26,400 - $36,000 per year

    Richdale International Executive Search Pte Ltd is hiring a Full time Customer Service Admin role in Bishan, Singapore. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonExpected salary:...

  • customer services executive

    6 days ago

    West Region, Singapore IAS Global Logistics Pte Ltd Full time $104,000 - $130,878 per year

    Job descriptionsProvide assistance to sales teams and act as a liaison between sales representatives, internal departments and overseas partners.Submitting quotes, tracking orders, solving customer issues and providing information about products.Monitor, Review pending Inbound, Outbound, Cross Trade shipment orders and specific customer requests to ensure...

  • Customer Service Executive

    6 days ago

    West Region, Singapore Sin Chew Woodpaq Pte. Ltd. Full time $4,000 - $8,000 per year

    Job Description:Provide introductory information about the company and its products and services to new customersRespond to customer inquiriesAdvise customers on products or services to best suit their specific requirementsPrepare quotations and follow up with customers for their acceptance.Document customer interactions when necessary, compiling job related...

  • Customer Service Executive

    2 days ago

    West Region, Singapore Regent Logistics Pte Ltd Full time $42,000 - $96,000 per year

    Job ScopeMaintain efficient operations at the control centre, upholding the highest standards of customer service.Oversee and coordinate daily tasks to ensure a seamless control centre operation.Collaborate with team members to evaluate lapse, rectify, and recommend changes.Efficiently manage and control inventory to meet customer demands.Responsibly handle...