Customer Service Executive

Job ScopeMaintain efficient operations at the control centre, upholding the highest standards of customer service.Oversee and coordinate daily tasks to ensure a seamless control centre operation.Collaborate with team members to evaluate lapse, rectify, and recommend changes.Efficiently manage and control inventory to meet customer demands.Responsibly handle...

The Job:Respond to customer enquiries on product availability and pricing enquiriesProcess all orders received and coordinating of shipments both local and overseasPerform shipment coordination with Freight forwarding agents for Inbound and Outbound LogisticVerify products and pricing accuracy, endorse and acknowledge receipt of ordersData entry of all...

Key ResponsibilitiesCustomer Interaction & Enquiry Management: Manage inbound/outbound calls, emails, live chat, and digital channels. Ensure all interactions are logged in relevant CRM systems.Complaints Handling & Resolution: Oversee complaint resolution processes and escalate issues when necessary. Track Voice of Customer (VOC) feedback.Training and...

DUTIES & RESPONSIBILITIESLead the Customer Service team to achieve higher standard of service to all customers.Serving needs of all existing customers.Pre-sales role prospecting, presenting and closing deals.Resolve problems and handle complaints in a timely manner.Perform and report on sales performance analytics.Propose innovative solutions and ideas to...

SCOPE:This position is responsible for overseeing daily office operations and providing administrative and customer service support to APAC Customer Service team. The role requires coordination across departments, ensuring operational efficiency, regulatory compliance and high-quality customer interactions.REPORTING RELATIONSHIP:This role reports to the...

Company DescriptionCogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO...

Responsibilities:Prepare Sales Quotation to customer and follow up via email.Prepare Sales Order Acknowledgement upon receipt of customer's Purchase Order.Follow up on Back Orders to Delivery and Invoicing process.Schedule of goods delivery to customers.Follow up closely on payments and send weekly payment reminders.Working Hours:7:45am - 5:00pm (Monday -...

Responsibilities:Takes in all order from customers locally and overseas and process them before handling over the operations teamEnsure customer are constantly updated on their shipment status or requestEnsure smooth operation of airfreight and sea freight shipment. Import and export and crosstradeMaintaining a good relationship with overseas agent and...

The officer is part of the team responsible for processing employment claims at the Tripartite Alliance for Dispute Management (TADM). The job entails both customer service and back-end case processing work.Job responsibilities:The officer will monitor payment for Settlement Agreements (SAs) and Employment Claims Tribunals (ECT) orders. The officer will...

RESPONSIBILITIES1.     Handle and manage customer shipment requests, ensuring clear and prompt communication.2.     Coordinate with customers to finalise booking processes and accurately update details into the system.3·     Address and resolve customer requests related to:Container re-useCargo claimsCross-bookingsContainer detentionDamaged...