Customer Service Executive

3 days ago

West Region, Singapore TotalEnergies Marketing Asia-Pacific Middle East Pte. Ltd. Full time $104,000 - $130,878 per year

The Job:

  • Respond to customer enquiries on product availability and pricing enquiries
  • Process all orders received and coordinating of shipments both local and overseas
  • Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic
  • Verify products and pricing accuracy, endorse and acknowledge receipt of orders
  • Data entry of all orders into system with accuracy by the stipulated order cut-off time
  • Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders
  • Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume
  • Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders
  • Generate and and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.)
  • Collate all shipping documents and dispatch to consignees
  • Attend to customer complaints and coordinate feedback and investigation findings
  • Maintain strong business relations and close contact with customers
  • Provide back up support in absence of colleagues in the team
  • Liaise with various departments on customers' enquiries on products
  • Maintain records and references for internal and external audits
  • Participate in maintenance of Quality Management Systems (ISO 9001:2000)
  • Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001)
  • IATF 16949 awareness
  • Participate in ad hoc projects related to Customer Service Team

Qualifications/Experience required

  • Degree holder in Business Administration / Supply Chain / Operation Management with at least 10 years' experience at Managerial level
  • Experience in sales co-ordination, customer service, 3PL management in warehousing and distribution, shipping in sea and air operation, freight and contract management, transport management
  • Good communicator, possess leadership skills to train and lead a team, strong analytical and strategic thinking skills
  • Knowledge of SAP system in SD module, proficient with MS Office

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