Customer Service

21 hours ago

West Region, Singapore Sirtex Medical Singapore Pte Ltd Full time $104,000 - $130,878 per year
SCOPE:

This position is responsible for overseeing daily office operations and providing administrative and customer service support to APAC Customer Service team. The role requires coordination across departments, ensuring operational efficiency, regulatory compliance and high-quality customer interactions.

REPORTING RELATIONSHIP:

This role reports to the Customer Service and Office Manager - APAC.

RESPONSIBILITIES / AUTHORITIES:

Customer Service

  • Maintain and update customer records in SAP in coordination with the commercial team and clients, ensuring data accuracy.
  • Perform master data creation and management in SAP in line with internal standards.
  • Support the end-to-end order fulfilment process, including order entry, confirmation, and communication with internal teams and external customers.
  • Coordinate with Operations for accurate preparation of shipping documents and ensure regulatory compliance.
  • Provide general administrative assistance to the Customer Service team.
  • Maintain organized filing systems and records for the Customer Service Department.

Office Administration

  • Oversee daily office operations, including visitor management, meeting room bookings, office supplies, mail handling, and courier services.
  • Perform routine office errands and assist other departments with local administrative tasks as needed.
  • Manage office facilities and utilities, including vendor coordination, maintenance services, service contracts, and licenses.
  • Serve as the key point of contact for the landlord and represent the office in briefings, fire drills, and HSE matters.
  • Act as the Site Coordinator for Health, Safety, and Environmental (HSE) compliance.

Work Schedule:

Tuesday to Thursday, 8:30 AM – 5:30 PM (On-Site)

EDUCATIONAL PREREQUISITES AND SKILL REQUIREMENTS:
  • Diploma in Business Management or a related field
  • Minimum 3 years of relevant administrative or customer service experience, preferably in the medical device industry.
  • Some experience in SAP and proficiency in Microsoft Office.
  • Good written and verbal communication skills in English and Chinese.
  • Adaptable, detail-oriented, and able to work independently in a fast-paced environment.
  • Collaborative team player with a mature and professional attitude

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