customer services executive

3 days ago


West Region, Singapore IAS Global Logistics Pte Ltd Full time $104,000 - $130,878 per year

Job descriptions

  • Provide assistance to sales teams and act as a liaison between sales representatives, internal departments and overseas partners.

  • Submitting quotes, tracking orders, solving customer issues and providing information about products.

  • Monitor, Review pending Inbound, Outbound, Cross Trade shipment orders and specific customer requests to ensure excellent customer service and customer experience

  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems

  • Develop account relationships and provide service support for customers

  • Other administrative and ad hoc duties

Requirements:

  • Min. 2 – 3 years of relevant Customer Service/Sales Support experience in International Air & Seafreight forwarding/logistic industry.

  • Proven work experience as a Customer Service/Sales support specialist

  • Discipline, Sales oriented, Success driven and able to work under pressure

  • Good customer service skills with excellent customer service competency

  • Good interpersonal communication skills in English

- Analytical and multitasking skills with In-depth understanding of sales principles and customer service practices

  • Meticulous, Independent, Focus with a positive attitude and team player

  • Candidates able to commence work immediately would be an advantage



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