Customer Service Executive

3 days ago


West Region, Singapore United Resources Marketing Services Pte Ltd Full time $104,000 - $130,878 per year

Job Overview

We are seeking a detailed-oriented Customer Service Executive to be the backbone of our sales operations in our Pioneer, West region office. This full-time role directly impacts company success by ensuring smooth order processing and providing exceptional customer service and support to our valued clients.

Role and Responsibilities:

  • Drive efficient sales administration including quotations, orders, tracking and fulfillment.
  • Handle inbound customer inquiries and requests via phone, email, and other communication channel.
  • Process e-invoicing through customer portals within 48 hours of delivery completion.
  • Build and maintain strong relationships with customers, sales team and internal departments.
  • Co-ordinate import/export logistics with accurate documentation.
  • Resolve customer inquiries and concerns promptly and professionally.
  • Identifying opportunities for process improvements and contributing to the enhancement of customer service.

Requirements:

  • O level qualifications or higher.
  • Minimum 1 years' experience in customer service or sales support.
  • Entry-level welcome to apply and training will be provided.
  • Proficiency in MS Office (Excel, Word, Outlook) and CRM systems.
  • Strong numerical skills for accurate order processing and quotations.
  • Salary will be commensutrate based on experience.

What we offer

At United Resources Marketing Services, we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive salary package, opportunities for career development, and a work-life balance initiatives.



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