Customer Service Executive

3 days ago

West Region, Singapore Pasona Singapore Pte. Ltd. Full time $3,500 per year

Location: Jurong East

Position: Customer Service Executive Job ID: CK

Salary: Basic up to $3,500 + AWS

Responsibilities:


• Oversee the day-to-day management of all aspects of customer service.

• Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned.

• Promote excellent customer service and ensure consistent customer satisfaction.

• Manage/Resolve service complaints and provide solutions in a professional manner

• Perform billing tasks, including invoicing and inventory managing.

• Liaise with suppliers and transport partners for smooth flow of goods

• Handle escalations related to stock discrepancies, delays, or damages

• Process and monitor customer orders through WMS and coordinate with warehouse and transport teams to ensure accurate and timely dispatch.

• Process customer orders, returns and exchanges.

• Identify and facilitate with superior in work process improvement

• Coordinate with delivery team and partners to ensure that all scheduled deliveries are fulfilled on time.

• Ensure all activities comply with standard operating procedures (SOPs) and safety regulations.

Requirements:


•Higher NITEC or Diploma/Degree or its equivalent.

• Good understanding of customer account management.

• Friendly, service-oriented, and customer-focused attitude.

• Proficient in Microsoft Office applications (e.g., Excel, Word, Outlook,Powerpoint)

• A reliable and collaborative team player

• Excellent problem-solving and multitasking abilities.

• Minimum 1 year of relevant customer service experience.

• Familiar with WMS is an added advantage

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

Koh Siew Xing

EA Registration No: R

Pasona Singapore Pte. Ltd.

EA License No:90C4069

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