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Customer service Representative
2 weeks ago
Our client is one of the leader in the banking industry, they are seeking for a customer service orientated individual to address client's needs and support.
Contract: 12 month
Location: Changi Biz Park or Jurong
Salary: Allowances (up to $1000)
- Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers' needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
- Solicit customers' feedback and identify problem trends for improvement actions
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