Customer Service Representative

3 days ago

Jurong Island And Bukom, Singapore Private Advertiser Full time $30,000 - $60,000 per year

Position: Customer Service Representative (Contract to Permanent)

Job Description:

  • Daily orders processing (Orders received through Portal / Email / Phone / Whatsapp / Sales and any other channels)
  • Handle all incoming phone calls, liaise with sales and warehouse when necessary.
  • Process and invoice orders including consignment, blanket, home patient, backorder, virtual and any other order types as required.
  • Check report and manage backorders liaising with customers to ensure prompt release.
  • Process Trade Return (CO) and Trade Exchange (SX) after approval from the respective sales managers.
  • Cancel or update CO, SX and SO when necessary.
  • Liaise with the Marketing Manager on pricing matters prior to issuance of debit/credit adjustments.
  • Check the report and follow up on all order rejections.
  • Handle Customer Complaints.
  • Follow up with Transport Team on delivery status when necessary.
  • Perform pricing maintenance
  • Obtain Principal advise whenever there is pricing discrepancies and follow up on pricing maintenance.
  • Provide administrative support when necessary (e.g Filling of P.O.s, documents etc).
  • Follow up all On Hold orders (eg MH, MN, RI) daily.

Job Requirement:

  • Preferably 1 years of experience in customer service, call center or telemarketing.
  • Experience in handling high volume of phone enquiries and orders.
  • Knowledge in JD Edwards, One Enterprise (E1) prefer.
  • Customer-orientated
  • Good interpersonal and communication skills
  • Proficient in Microsoft Office applications.

Job Info:

  • Work location: Raeburn Park, 830am to 530pm (Mon to Fri) 1hr lunch.
  • Transport from Outram MRT
  • Contract from 1st Oct 2025 to 28 Feb 2026 (High potential to be converted to permanent depending on the performance and vacancy )

Interested Candidates, Please send your resume to / WhatsApp

EA Personnel Name: Alan

EA Personnel No: R1105564

EA License No: 95C2823

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