Customer Service Representative
7 days ago
Position: Customer Service Representative (Contract to Permanent)
Job Description:
- Daily orders processing (Orders received through Portal / Email / Phone / Whatsapp / Sales and any other channels)
- Handle all incoming phone calls, liaise with sales and warehouse when necessary.
- Process and invoice orders including consignment, blanket, home patient, backorder, virtual and any other order types as required.
- Check report and manage backorders liaising with customers to ensure prompt release.
- Process Trade Return (CO) and Trade Exchange (SX) after approval from the respective sales managers.
- Cancel or update CO, SX and SO when necessary.
- Liaise with the Marketing Manager on pricing matters prior to issuance of debit/credit adjustments.
- Check the report and follow up on all order rejections.
- Handle Customer Complaints.
- Follow up with Transport Team on delivery status when necessary.
- Perform pricing maintenance
- Obtain Principal advise whenever there is pricing discrepancies and follow up on pricing maintenance.
- Provide administrative support when necessary (e.g Filling of P.O.s, documents etc).
- Follow up all On Hold orders (eg MH, MN, RI) daily.
Job Requirement:
- Preferably 1 years of experience in customer service, call center or telemarketing.
- Experience in handling high volume of phone enquiries and orders.
- Knowledge in JD Edwards, One Enterprise (E1) prefer.
- Customer-orientated
- Good interpersonal and communication skills
- Proficient in Microsoft Office applications.
Job Info:
- Work location: Raeburn Park, 830am to 530pm (Mon to Fri) 1hr lunch.
- Transport from Outram MRT
- Contract from 1st Oct 2025 to 28 Feb 2026 (High potential to be converted to permanent depending on the performance and vacancy )
Interested Candidates, Please send your resume to / WhatsApp
EA Personnel Name: Alan
EA Personnel No: R1105564
EA License No: 95C2823
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